Service Desk Analyst - Service Desk/Help Desk/General IT Support Level 1-2 experience - Excellent communication skills (both written and verbal) - Confidence and attention to detail - Understanding of Microsoft environments (Win 7) - Basic networking understanding - Experience with user account administration

About the company

A NSW government department based in Sydney’s CBD is looking for a Service Desk Analyst to join their team on a 6-month contract basis. Their main purpose will be to assist with the level 1-2 support of Windows 10, networks, software and assist end users with hardware and desktop issues.

Key responsibilities

• Provide level 1-2 support services for local area networks, email, servers and systems
• Respond to service desk tickets promptly to ensure that productivity is improved
• Work cooperatively within a team to provide first level support for installations, testing and system upgrades
• Ensure that a high level of customer service is upheld, over the phone and face to face.

Key requirements

• 2 + years of experience in a helpdesk function in a medium to large environment
• Demonstrated prior experience in customer service
• Excellent written and verbal communication skills
• Solid experience in supporting a Windows environment (Windows 10, MS Office)
• Experience with user account administration
• Experience with conferencing, telephony, iPhone (Desirable)

This is an exciting opportunity to join a large government organisation, working within a corporate environment paying competitive remuneration rates.

To apply please click apply or call Jayden Milat on +61 2 82893131 for a confidential discussion.