Service Desk Analyst - Entry level
Salary AUD27 - AUD30 per hour
Location Symonston
CONTRACTORConsultant Chelsea Pak
JobRef 1190400/001
Date posted 14 February 2019 2019-02-14
2019-03-14 it Symonston Australian Capital Territory Faulding Street AU AUD 27 30 30 HOUR Robert Walters https://www.robertwalters.com.au
About the company This leading information technology company based in Canberra is looking for a Service Desk Analyst to deliver support and manage business requests for our end customer.
Key responsibilities
• Respond to all service desk tickets promptly and efficiently
• Work within the service desk team provide first level support to an external customer
• Manage escalations of tickets to senior support as required
• Provide strong customer service in accordance to Service Level Agreements (SLAs)
Key requirements
• A Baseline Security clearance is essential (due to sensitive nature of work)
• Excellent written and verbal communication skills
• Experience with MS Office 2003/2007 (including MS Outlook 2007)
• Passionate about providing excellent customer service to customers and colleagues
• Experience working in Service Desk/ IT Support (Desirable)
• Relevant ICT qualification or certification (Desirable)
This is a fantastic opportunity for a graduate to take on an entry level Service Desk Analyst position, working with one of Australia’s most well known brands in a long term contract.
To apply please click apply or call Chelsea Pak on 02 8289 3136 for a confidential discussion.
To apply please click apply or call Chelsea Pak on 02 8289 3136 for a confidential discussion.
