Application Support | Contract
Salary AUD400 - AUD500 per day + Including Super
Location Melbourne CBDCONTRACTOR
Consultant Emily Armstrong
Date posted 12 March 2019 2019-03-122019-03-28 insurance Melbourne CBD Victoria AU AUD 400 500 500 DAY Robert Walters https://www.robertwalters.com.au
One of Australia's leading insurance providers is on the lookout to add to their Application team! Our client is looking for a candidate who will be able to step in and assist the wider team during their busy period. The fast pace business culture and tasks will foster growth for a candidate who has a few years Application Support experience under their belt and would like exposure working for a large corporate titan.
- Act as an escalation and resolution point for known technical issues.
- Provide advanced technical support for all services provided, including difficult and previously. undocumented issues, while meeting or exceeding defined KPIs.
- Provide application support, including client installation, database conversion and application upgrade assistance, for all software programs developed and sold by the company.
- Provide complex problem diagnosis, including the use and interpretation of Unix and Microsoft tools (such as performance monitor and event logs) and application logs to aid in fault diagnosis.
- Assisting with development and maintenance of support documentation, guides and procedures.
- Perform various administrative duties.
- Prior 2-3 years experience in an Applications Support role or similar.
- Tertiary qualifications in IT or a similar field.
- A proven ability to resolve issues, or triage and escalate them when necessary.
- Solid analytical and trouble-shooting skills.
- An understanding of Python script, Visual Basic (VB) script, and or, Perl Script.
- An understanding of sfp/ffp and file encryption, SSL certificates.
- Advanced knowledge and experience with Unix and Microsoft.
- Experience using AWS, and or, other cloud services.
- Ability to work in a fast pace environment. The ability to thrive in a team environment with strong communication skills, both verbal and written.
Robert Walters Australia is acting as an Employment Business in relation to this vacancy.