Service Desk Officer

Are you a Service Desk Officer with 3+ year's experience in a similar environment looking to gain further exposure in IT? We have an excellent opportunity for an enthusiastic IT professional to join a highly reputable Legal organisation based in Melbourne’s CBD.

This is a great opportunity for a candidate who is immediately available to start. This business trains and promotes it's people with a teamwork based culture.

Previous experience within professional services will be highly regarded!

Key responsibilities of the Service Desk Officer will include:

• Record and respond to all incoming Service Desk requests.
• Be the first line of contact for key internal and external stakeholders in the business and resolve issues within a timely manner.
• Assist with the configuration of new software.
• Assist with the set up of new users to the business.
• Provide some desk side support where required.
• Support IT Services and software (Anti-virus, security updates, backups, etc.).
• Support the IT team with ad-hoc projects as required.
• Remain technically proficient across a range of changing technologies.
• Provide excellent customer service.

The ideal Service Desk Officer will have:

• Minimum 3 years experience in a similar Service Desk role.
• A relevant IT degree or qualifications.
• Knowledge of Windows 10 operating Systems.
• Working proficiency in Microsoft O365, Exchange, Active Directory and related (DNS, DHCP, WINS, etc) server infrastructure.
• Experience assisting users with other legal software applications such as, Filesite and Aderant Expert
• Experience working in a high pressure environment.
• Excellent communication skills, written and verbal.
• A proven track record of exceptional customer service.
• AV/VC exposure would be highly regarded.

Robert Walters Australia is acting as an Employment Business in relation to this vacancy.