On-site Support Analyst

• $85,000 - $90,000 pa incl super
• Melbourne CBD location
• Permanent opportunity

About the role:

Working within a well established IT Support team within the professional services industry you will specialise as an all-round Service Desk/Desktop support opportunity to provide support across both physical and application technology.

This is a BYOD environment and requires someone on-site 5 days a week, who is not afraid to be engaging face-to-face as one of the main tech problem solvers in Melbourne.

Key responsibilities:

• Log, manage and resolve IT requests via Service Desk system, phone calls and emails
• Provide first and second level support primarily through telephone support or also in person
• Create user guides and documentation to aid users in their use of systems
• Setup, configure and troubleshoot IT equipment including PC and Apple operating systems, tablets, laptops, AV/VC systems, smart-phones and printers

What you'll bring to the role:

• 2+ years experience working in technical support environment within a BYOD environment
• Tertiary qualification in Information Technology or related fields
• Expertise in strong technical troubleshooting with technologies including Microsoft office 365, Active Directory, AC/VC Support, Windows and Mac OS
• Ability to engage with high level stakeholders including previous experience in VIP/Executive level support

Key benefits & culture:

• Melbourne CBD location - close to public transport
• Achieve a sustainable work life balance with support hours between Monday - Friday
• On-going training, mentoring and leadership capabilities to up-skill your career

To be considered for this role you will need to hold Australian Citizenship or Permanent Residency.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Ashlee Farrugia on 03 8628 2105 for a confidential discussion.