Digital Onsite Workplace Engineer

Our client is seeking a motivated and experienced Digital Onsite Workplace Engineer to join their team. This role is an exciting opportunity for a Level 2 Helpdesk professional ready to elevate their career and specialise in end-user computing and device management. The successful candidate will work directly onsite with a diverse range of clients, providing exceptional service and innovative solutions.

This is a 6 month fixed term contract opportunity.

What you'll do:

• Provide onsite support to clients, focusing on end-user computing, devices, and digital workspaces.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, mobile devices, and peripherals.
• Deploy, configure, and maintain operating systems, applications, and patches.
• Collaborate with clients to understand their needs and tailor solutions that enhance their digital workspace experience.
• Assist in the planning and execution of IT projects related to end-user devices and workspaces.
• Mentor and support junior team members, sharing your knowledge and expertise.

What you bring:

The ideal candidate for the Engineer position brings a minimum of 3 years of experience in a Level 2 Helpdesk or similar role. You possess strong technical skills in end-user computing including proficiency with Windows OS, macOS, mobile devices, and peripherals. Your experience with device management tools such as Intune, SCCM, O365, AD etc and remote support technologies will be crucial in this role. Excellent communication skills are required as you will be working in a client-facing environment. Your proactive approach to problem-solving and passion for delivering outstanding customer service will set you apart. Relevant certifications such as Microsoft, CompTIA are highly regarded.

• Minimum of 3 years of experience in a Level 2 Helpdesk or similar role.
• Strong technical skills in end-user computing, including Windows OS, macOS, mobile devices, and peripherals.
• Experience with device management tools (e.g., Intune, SCCM, O365, AD etc) and remote support technologies.
• Excellent communication skills with the ability to work effectively in a client-facing environment.
• A proactive approach to problem-solving and a passion for delivering outstanding customer service.
• Relevant certifications (e.g., Microsoft, CompTIA) are highly regarded.

What sets this company apart:

Our client is more than just a managed services provider—they're a team of tech enthusiasts dedicated to making a difference. Known for their exceptional client service and innovative solutions, they empower businesses across Australia by delivering secure, efficient, and future-ready IT services. As a leader in the industry, they believe in investing in their people and providing opportunities for growth and development.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sam Jamshed on 02 8289 3159 for a confidential discussion.