Level 3 Support Engineer

This role has you at the forefront of delivering reliable, efficient and innovative technology services.

Your day-to-day responsibilities will include providing technical support to clients, diagnosing and resolving complex IT issues, performing system installations and upgrades, conducting proactive maintenance tasks, documenting all activities accurately in the ticketing system, and communicating effectively with clients.

What you'll do:
Your commitment to delivering exceptional customer service will be key to your success in this role.

• Deliver technical support to clients, including troubleshooting hardware, software, and network issues.
• Diagnose and resolve complex technical issues related to desktops, laptops, servers, and peripherals.
• Perform system installations, upgrades, and migrations as required.
• Conduct proactive maintenance tasks and system optimisation to ensure optimal performance and reliability.
• Document all support activities, solutions, and configurations accurately in the ticketing system.
• Communicate effectively with clients to provide status updates, gather information, and ensure satisfaction with support services.
  
  
  What you bring:
  The ideal candidate for the Level 3 Support Engineer role brings a wealth of experience in IT support roles. You have a strong background in Information Technology or Computer Science and have honed your technical skills over several years in similar roles. Your knowledge extends from operating systems like Windows and macOS to Microsoft Office Suite, Active Directory, Exchange, and networking concepts. Experience with virtualisation technologies and cloud platforms will be a significant advantage. Your excellent troubleshooting skills enable you to analyse and resolve complex technical issues independently.
• Bachelor's degree in Information Technology, Computer Science or related field preferred.
• 3+ years of experience in a similar role, preferably in a Managed Service Provider environment.
• Strong technical knowledge of Windows and macOS operating systems, Microsoft Office Suite, Active Directory, Exchange, and networking concepts.
• Experience with virtualisation technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., Microsoft Azure, AWS) is a plus.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are desirable.
• Excellent troubleshooting skills and the ability to analyse and resolve complex technical issues independently.
  
  
  Requirements:
• Bachelor's degree in Information Technology, Computer Science or related field preferred.
• 3+ years of experience in a similar role, preferably in a Managed Service Provider environment.
• Strong technical knowledge of Windows and macOS operating systems, Microsoft Office Suite, Active Directory, Exchange, and networking concepts.
• Experience with virtualisation technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., Microsoft Azure, AWS) is a plus.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are desirable.
• Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues independently.
• Australian Citizenship or Permanent Residency is required

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Jess Wegener on 08 9266 0940 for a confidential discussion.