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Jobs

Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive recruitment partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more
Services

Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
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Contact Us

Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

Get in touch

Technical Support Lead - UKG

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  • Deliver high-quality technical support on UKG Pro Workforce Dimension
  • Work on a high-profile platform within the organisation
  • Flexible work-from-home arrangements

Our Client

They offer the opportunity to showcase your expertise in UKG Pro Workforce Dimensions, working on a high-profile platform within the organisation. Your superior communication skills and keen interest in information technology will be key to your success in this role. You'll have the chance to grow your career within Technical Support, working alongside a team of passionate specialists.


What you'll do:

  • Troubleshoot, analyse, and solve complex customer issues utilising documentation, knowledge base, bug tracking system and senior team members' expertise.
  • Make recommendations/provide solutions and options to enhancements required by the business.
  • Analyse customer configurations and think ‘outside the box’ to resolve and/or find an appropriate alternate solution.
  • Assist less experienced UKG consultants with complex technical issues.
  • Provide after hour support for P1/P2 incidents.


What you bring:

  • At least 5 years of experience with UKG Pro Workforce dimensions.
  • Expert level competency within technologies such as Java/XML, MS IIS, HTML.
  • Familiarity with Oracle or SQL relational database management systems and SQL scripting.
  • Operational statistical analytical ability using applications such as Splunk, Datadog, Excel, PowerBI etc.
  • Excellent communications and interpersonal skills.

What's next:


Ready to take the next step in your career? Don't miss this exciting opportunity!


Apply today by clicking on the link!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Christina Tran on 02 8289 3127 for a confidential discussion.

Contract Type: TEMPORARY

Specialism: Information Technology

Focus: IT Support & Systems Administration

Industry: IT

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Sydney

Job Reference: 2014830/001

Date posted: 24 October 2024

Consultant: Christina Tran

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