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Jobs

Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive recruitment partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more
Services

Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
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Contact Us

Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

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Field Services IT Support Officer

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Our client is seeking a dedicated IT Support Officer to join their team in Sydney. This role offers an exciting opportunity to utilise your technical skills and contribute to a dynamic team environment. The successful candidate will have the chance to work with cutting-edge technology, providing support across various IT systems and platforms. This role is perfect for someone who thrives in a fast-paced environment and is eager to take on new challenges.

What you'll do:


As an IT Support Officer, you will be the first point of contact for all users experiencing hardware, software, and application issues. Your excellent problem-solving skills will be utilised as you resolve these issues using available tools, adhering to established procedures and policies. You will maintain accurate documentation within our ticketing system, ensuring that all case updates are recorded professionally. When necessary, you will escalate complex problems to the appropriate level of management. Additionally, you will conduct hardware and software inventory database maintenance and reporting. This role requires a proactive individual who can handle other duties as assigned by management.


* Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
* Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
* Document case updates accurately and professionally within the ticketing system.
* Escalate more complex problems to the appropriate level of management.
* Conduct hardware and software inventory database maintenance and reporting.
* Perform other duties as assigned by management.


What you bring:


The ideal candidate for the IT Support Officer position brings proven experience from a similar role. Your strong knowledge of computer systems, networks, and appropriate software applications will be essential in this role. We are looking for someone with excellent problem-solving abilities who can effectively communicate with a wide range of users. Experience with hardware and software inventory database maintenance is required. The ability to manage multiple tasks simultaneously while maintaining attention to detail is key in this fast-paced environment.


* Proven experience in an IT support role.
* Strong knowledge of computer systems, networks, and appropriate software applications.
* Excellent problem-solving abilities.
* Ability to communicate effectively with a wide range of users.
* Experience with hardware and software inventory database maintenance.
* Ability to manage multiple tasks simultaneously.


What sets this company apart:


Our client is renowned for their commitment to innovation and excellence. They offer a supportive work environment where teamwork and collaboration are encouraged.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sam Jamshed on 02 8289 3159 for a confidential discussion.

Contract Type: TEMPORARY

Specialism: Information Technology

Focus: IT Support & Systems Administration

Industry: Education and Training

Salary: AUD30 - AUD45 per hour + Attractive Salary Package

Workplace Type: On-site

Experience Level: Entry Level

Location: Western Sydney

Job Reference: 2034880/001

Date posted: 30 January 2025

Consultant: Sam Jamshed

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