IT Support Officer - Level 2

An exciting IT Services Company with leading cloud solutions are looking for an IT Support Analyst. This is an exciting opportunity to work within a leading technical services company with a large client base. The role will be located in central Sydney CBD.

What you'll do:

As an IT Support Officer, your primary responsibility will be providing exceptional customer service by performing onsite Level 1/2 support for end-user devices across multiple locations.

• Perform onsite Level 1/2 support for end user devices across multiple locations
• Handle VIP walk-ups and liaise with executive level staff effectively
• Deploy SOE images onto user devices via Intune, MECM or similar
• Manage Desktop and Mobile Devices using InTune, MECM or similar
• Troubleshoot and isolate Desktop, Networking, Windows Server, O365 issues; escalating to the relevant team when required
• Liaise with both internal teams and customer IT teams as required
• Perform all support functions under accordance with ITIL process and procedure

What you bring:

The ideal candidate for the IT Support Officer role brings along 2+ years of experience in a similar position - ideally in a managed services (MSP) environment.

• 2+ years experience in a similar IT Support role
• Deep understanding of support best practices, incl. identifying the true root cause and going the extra mile when required.
• Proven experience managing multiple tasks in a busy environment and working under stress in emergencies; demonstrating flexibility to handle pressure coming from all directions simultaneously
• Demonstrated commitment to customer-service, continuous improvement and ethical business practices
• Experience working in technical environments with strong proven working knowledge of Windows Operating Systems, MS Office, Exchange Online and O365, AV management, Windows desktop products, Mobile Device Management, MECM and/or Intune and associated products

What sets this company apart:

Our client is a leading technology company that aligns technology, employees and business processes to improve operational efficiency. They believe in creating a better way powered by their courage to learn and their willingness to change. They are committed to being customer-centric, investing in customer outcomes beyond technology inputs. They believe that magic happens when they combine their people with the best technologies.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sam Jamshed on 02 8289 3159 for a confidential discussion.