Onsite ICT Support Site Officer

What you'll do: * Work as the sole ICT Support resource managing and taking ownership of a large school's entire ICT Infrastructure * Lead the coordination, management and resolution of all ICT requests and incidents * Provide 2nd and 3rd level support to staff and students * Support computer hardware & software systems including but not limited to laptops, desktops, tablets, telephones, printers, and classroom audiovisual * Troubleshoot issues relating to server, storage and networking infrastructure * Maintain systems documentation including assets & knowledge base articles * Manage user accessibility and assist with project-based installations and configurations * Provide a high level of customer service to a diverse range of stakeholders (students, staff and parents)

What you bring:

The ideal candidate for this ICT Support Officer role brings a wealth of experience from previous technical help desk support roles. Your strong troubleshooting skills across desktop, server and network will be invaluable in this role. Your clear verbal and written communication skills will enable you to articulate complex technical concepts effectively to a diverse audience. Certifications in Windows 10/11 and MacOS along with deep knowledge of the Microsoft 365 suite are essential for this role.

• Minimum of 5 years of technical help desk support experience
• Strong troubleshooting skills across desktop, server and network
• Clear verbal and written communication skills
• Proficiency in articulating technical concepts effectively to a diverse audience
• Certifications in Windows 10/11 and MacOS with proven experience with end-user devices
• Deep knowledge of the Microsoft 365 suite
• Ability to work independently and in a team
• Previous technical experience in an education setting

What sets this company apart:

This organisation is renowned for its high-quality education delivered in a nurturing, caring environment. They cater for the academic, spiritual, and pastoral needs of thousands of students in NSW. With a long standing presence in the education industry, the organisation offers opportunities for internal movement and development for its employees within the organisation. They are also truly passionate about taking care of their staff, while providing a high quality educational experience to their students.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sam Jamshed on 02 8289 3159 for a confidential discussion.