ICT Support Officer - Dual Site Role (Nowra and Shellharbour)

As an ICT Support Officer, you will play a crucial role in supporting the academic, spiritual, and pastoral needs of students through technology. You will be part of an on-site support team that assists end users in utilising ICT infrastructure. Your day-to-day responsibilities will include providing first and second-level support, delivering quality customer service promptly to staff and students, assisting in implementing the School's ICT strategy, managing communication equipment, and travelling between locations as needed. * Provide 1st and 2nd support to end users * Deliver high quality reactive and proactive customer service to staff and students * Assist in the implementation and management of the School’s ICT strategy * Ensure coverage is split equally between both colleges during a work week * Responsible for the efficient function of the school’s communication equipment: telephone system, bells, and sound * Travel between locations as required

What you bring:

The ideal candidate for this ICT Support Officer position brings a wealth of experience in team collaboration, workload management, audio-visual (AV) systems support, end-user hardware and software support, training provision, and SLA adherence. Your strong communication skills, initiative, excellent customer service orientation, professional interaction abilities, and personal presentation will set you apart.

Exposure to school working environments would be hugely advantageous.

• Demonstrated experience in working as part of a team and autonomously
• Ability to successfully manage and prioritise workload
• Experience of supporting Audio Visual (AV) systems
• Ability to support end-user hardware and software
• Prior experience in O365 and Windows support
• Ability to drive between the two sites
• Ability to train and support staff and students across the campus
• Experience in managing a team workload in accordance with SLA’s
• Have permanent working rights: be at least an Australian PR or Citizen
• Ability to obtain a working with children check (WWCC)
• The ability to provide high levels of customer service and engagement to the school's students, staff and parents

What sets this company apart:

This organisation is committed to catering for the academic, spiritual, and pastoral needs of thousands of students in NSW. They operate a network of independent schools where they provide high-quality education delivered in a nurturing, caring Christian environment.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sam Jamshed on 02 8289 3159 for a confidential discussion.