Service Delivery Manager
Consultant Rahini Haran
Date posted 5 October 2018 2018-10-052018-11-04 it 1 Farrer place Sydney 2000 Robert Walters Australia
A leading managed services provider company requires a Service Delivery Manager with exceptional stakeholder management skills to join their team on a permanent basis, offering highly competitive rates.
- Deliver Level 3 infrastructure-focused service (i.e. service desk, contact centre and infrastructure)
- Lead service delivery according to SLAs
- Drive business and service improvements by proactively liaising with internal stakeholders involved in the account
- Manage key SLA's and KPI's for delegated accounts to ensure on-time delivery, as well as ensuring the availability of the right equipment and employees
- Drive the resolution of escalated problems and identify risks to solution implementation
- Must have prior service provider experience
- Must have financial services experience
- General qualification in Business Management/IT
- Excellent understanding of the client's business needs and technology strategy
- Ability to manage work processes and manage people
This is a full-time permanent opportunity offering highly competitive rates.
To apply please click apply or call Rahini Haran on +61 2 8289 3165 for a confidential discussion.