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Senior Manager, Technical Account Services

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Our client is a global leader in developing software that enhances customer interactions and builds high-performing teams. The Senior Manager, Technical Account Services will lead a team of Technical Account Managers to solve complex business challenges and ensure exceptional customer support. The ideal candidate will be passionate about team development, implementing best practices, expanding Experience Management adoption, and delivering outstanding customer experiences.

Responsibilities:

  • Lead a team of TAMs to deliver high-touch technical support and configuration services.
  • Drive customer value from products and services in the ANZ region.
  • Collaborate with cross-functional leaders to enhance the customer experience.
  • Manage team capacity, forecasting, financial performance, and resource allocation.
  • Hire, on-board, train, and retain top talent.
  • Provide coaching and mentorship to TAMs.
  • Collaborate with the Product team to shape the product road-map based on client needs

Prerequisites:

  • University degree, MBA is beneficial
  • 3+ years building and leading teams of up to 8 direct reports
  • 8+ years of professional experience with 3-5 years of commercial experience
  • proven track record of building and developing product or service offerings for Enterprises.
  • Excellent interpersonal skills and the ability to inspire and lead others.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Flavia Balios on 02 8289 3158 for a confidential discussion.

Contract Type: FULL_TIME

Specialism: Information Technology

Focus: Project Management / IT Management

Industry: IT

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Sydney

Job Reference: 1985480/001

Date posted: 2 July 2024

Consultant: Flavia Balios

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