Adelaide Fringe is an annual open-access arts festival run over four weeks and five weekends in Adelaide, South Australia during February and March. With free events, ground-breaking work, new talent, innovative thinking and original voices, we’re for everyone. It is one of the largest, most popular and diverse arts festivals in Australia.
Thousands of artists from around Australia and across the globe participate alongside home-grown talent, in art forms spanning cabaret, comedy, circus & physical theatre, dance, film, theatre, music, visual art and design.
Adelaide Fringe supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. Adelaide Fringe draws pride and strength from their diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all their people.
As a critical member of the Digital, Marketing and Ticketing team, Adelaide Fringe is seeking a motivated and innovative Digital Project Manager to oversee its digital operations, platforms, and systems, with ultimate responsibility for quality assurance across Adelaide Fringe's digital ecosystem. Reporting to the Executive Director – Audience, this role will lead the delivery of strategic digital projects, manage internal platforms, and drive continuous improvements to enhance the user experience for all Fringe stakeholders.
The Digital Project Manager will work closely with the Lead Developer, external vendors, and internal stakeholders to ensure systems like the Artist and Venue Registration platform (AVR) the Adelaide Fringe website and the App are robust, scalable, and aligned with organisational objectives. This includes implementing quality assurance processes to test and validate these systems, includes training and the creation of documentation, ensuring their functionality, performance, and security.
Key responsibilities:
- Oversee the delivery of the Adelaide Fringe digital projects including; the website, App, Artist and Venue Registration (AVR) system, CRM, among others, ensuring alignment with organisational objectives, OKRs, and stakeholder needs.
- Oversee all stages of digital project lifecycles, from scoping and strategy to implementation and revision, delivering exceptional user experiences for Adelaide Fringe stakeholders.
- Collaborate with the Lead Developer and external partners, addressing technical challenges, planning future developments, and maintaining a focus on innovation.
- Undertake rigorous testing of all platforms to ensure seamless integrations with the ticketing platform, AVR, website and other associated systems.
- Lead and inspire the digital team, fostering a culture of innovation and continuous improvement.
- Maintain oversight of all Adelaide Fringe systems, including Red61, Looker Studio, API Connector to Sheets, Postmark, Survey Forms, Hotjar, Microsoft365, Stripe, Eway and Slack, ensuring their effective integration and alignment with organisational objectives.
Key requirements:
- Up to 3 years’ experience in a similar digital project management role delivering projects on time and within budget, including managing external vendors and project deliverables.
- Knowledge of website analytics tools (e.g., Google Analytics, Hotjar) to enhance user experience and engagement.
- Competence in project management tools such as Basecamp, Trello, Jira, or similar platforms.
- Outstanding communication skills with the ability to liaise effectively across technical and non-technical audiences.
- Familiarity with Salesforce or similar CRM platforms.
- Strong problem-solving and decision-making skills, especially in high-pressure situations.
- Adaptability and resilience in managing changing priorities and competing deadlines.
Overall, you will need to be a self-motivated individual with the ability to build collaborative relationships with key internal and external stakeholders and decision makers. Your professional behaviour and committed work ethic will demonstrate your ability to consistently achieve high standards of productivity with utmost integrity. This role is vital to the continued success in contributing to an organisation who are dedicated to quality and integrity and an inclusive and diverse working environment.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Giuseppe Nasca on 08 8216 3508 for a confidential discussion.
