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ServiceNow Developer

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As a Developer within the IT Service Management (ITSM) portfolio, you will be responsible for developing enhancements to the ServiceNow platform.

What you'll do:

As a ServiceNow Developer, you will play a pivotal role in enhancing our client's ServiceNow platform. Working within an Agile squad structure, you will collaborate closely with various stakeholders including Product Owners, Business Analysts, Tech Leads, Software Engineers and other Developers. Your responsibilities will include refining backlog stories, providing technical input on ServiceNow configuration, documenting detailed designs and estimations, and using your technical skills to develop solutions. You will also provide peer support and guidance, contributing significantly to the efficient operation of the squad and overall release train.

  • Work within the SAFE framework as part of a Release Train
  • Collaborate with BA’s, Scrum masters and tech leads to refine backlog stories
  • Provide technical input regarding ServiceNow configuration, best practice and platform features
  • Document detailed designs and estimations
  • Use your technical skills to develop solutions and provide peer support and guidance
  • Contribute to the efficient operation of the squad and overall release train


What you bring:

The ideal candidate for this ServiceNow Developer role brings a wealth of knowledge in ITSM processes and ITIL with a preference for those holding an ITIL v4 certification. You should possess strong expertise in ServiceNow configuration, customisation, and administration along with relevant certifications such as ServiceNow CSA and CAD. Your experience should include working with Client Scripts, Business Rules, UI Policies, UI Actions, ACLs including advanced scripting of each. Additionally, you should have extensive functional knowledge of ServiceNow modules including ITSM, ITOM, CMDB, Report/ Performance Analytics and Service Catalog/Portal. A solid understanding of HTTP, REST, API design best practices is also required.

  • Good knowledge of ITSM processes and ITIL with ITIL v4 certification preferred
  • Strong expertise with ServiceNow configuration, customisation, and administration
  • Relevant certifications of ServiceNow CSA and CAD
  • Strong experience with Client Scripts, Business Rules, UI Policies, UI Actions, ACLs including advanced scripting of each
  • Extensive functional knowledge of ServiceNow modules including ITSM, ITOM, CMDB, Report/ Performance Analytics and Service Catalog/Portal
  • Knowledge of HTTP, REST, API design best practices


What sets this company apart:

Our client is committed to creating a supportive culture and diverse, inclusive, and accessible workplaces for their employees. They value diversity and flexibility and strive to create an environment where everyone feels they belong. They offer generous paid and unpaid parental leave for nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. They are proud to provide banking, wealth and insurance benefits to their employees.



What's next:

Ready to take the next step in your career? Apply today.


Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Anna Campagnolo on 02 8289 3109 for a confidential discussion.

Contract Type: FULL_TIME

Specialism: Information Technology

Focus: Software development / testing / engineering

Industry: IT

Salary: + super + bonus

Workplace Type: Hybrid

Experience Level: Associate

Location: Sydney

Job Reference: 1985340/001

Date posted: 1 July 2024

Consultant: Anna Campagnolo

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