Content Writer - Contract

This role offers you the opportunity to shape and deliver meaningful, customer-focused stories and communications that make a real difference for members, employers, and advisers. You will be at the heart of a collaborative environment, working with cross-functional teams to co-create innovative content journeys and campaigns that continually enhance the customer experience in a tightly regulated market.

What you'll do:

• Collaborate within the Strategic Content team to create, edit, and deliver compelling copy for various digital marketing channels that resonates with members, employers, and advisers.
• Develop content that demonstrates thought leadership by addressing customer challenges and highlighting products and value propositions with creativity and cultural curiosity.
• Maintain consistent brand voice, tone, and messaging across all content while ensuring clarity and simplicity for diverse audiences.
• Work closely with Customer & Growth team as well as product, risk, compliance, legal, and design teams to align content strategies with organisational goals.
• Contribute actively to campaign planning and execution by collaborating with wider teams to deliver impactful communications.
• Manage content reviews by coordinating feedback from multiple stakeholders to ensure accuracy, compliance, and high quality in every piece produced.
• Advocate for the customer experience by identifying opportunities to improve content processes and outcomes throughout project lifecycles.
• Balance competing priorities and deadlines while managing multiple projects independently or as part of a team.
• Ensure all communications meet brand guidelines as well as legal, compliance, and technical requirements without compromising creativity or impact.
• Support broader communication strategies related to legislative changes such as Payday Super by developing simple yet compelling messages.

What you bring:

• Bachelor’s degree (or higher) in journalism, marketing, communications or equivalent qualification is required for this position.
• Minimum of 3-5 years’ experience writing for digital platforms within superannuation, financial services or other heavily regulated industries is essential.
• Proven track record of simplifying complex information into customer-centric content that is easy to understand yet impactful.
• Exceptional creativity combined with enthusiasm for crafting content that captivates audiences across multiple channels.
• Strong copywriting, editing, and proofreading skills with an innate flair for storytelling that connects emotionally with readers.
• Ability to manage multiple projects simultaneously while maintaining high-quality output under tight deadlines.
• Excellent stakeholder management skills enabling effective collaboration across diverse teams including marketing, product development, risk management, compliance, legal affairs, design agencies—and external partners such as writing agencies.
• Familiarity with SEO principles and behavioural science is considered advantageous but not mandatory.
• Self-starter attitude paired with robust project management capabilities; comfortable navigating compliance reviews independently or within teams.
• High-impact communication skills allowing you to present ideas clearly so they inspire action among colleagues and customers alike.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Mikaela Rossi on 02 8289 3152 for a confidential discussion.