Supply Chain Specialist - Ecommerce

Leading e-commerce platform is looking for an experienced Supply Chain / Logistics Officer with proven ecommerce experience. Direct engagement with carrier partners is required for this role.

You will play a pivotal role in optimising shipping services for an established e-commerce platform. Your day-to-day responsibilities will involve close collaboration with both domestic and international carriers as well as internal teams.

Responsibilities:

• Monitor carrier service levels and delivery performance on a daily basis, investigating any issues that arise and driving corrective actions to ensure consistent quality.
• Utilise data analysis techniques to identify trends, uncover root causes of operational challenges, and prioritise solutions that remove friction for users across the platform.
• Coordinate day-to-day operations with both carriers and internal teams, ensuring clear communication through incident management and escalation playbooks.
• Standardise and improve key processes such as tracking events, label workflows, returns procedures, and hand-offs to prevent repeat defects and enhance overall efficiency.
• Support onboarding activities or changes with carriers by validating readiness and facilitating smooth rollouts that minimise disruption for stakeholders.
• Collaborate with cross-functional teams to share insights from operational data, contributing to strategic decision-making that benefits both customers and sellers.

About you:

• Proven experience working directly with domestic or international carriers; comfortable navigating their processes while upholding service commitments.
• A data-driven mindset supported by proficiency in dashboards and basic analytical tools used to inform operational decisions effectively.
• Familiarity with API-based or system-integrated shipping workflows; technical understanding without the need for coding expertise.
• Clear communication and stakeholder management skills
• Tertiary qualifications in logistics, supply chain or another business-related field.

To apply:

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "apply" or contact Stuart Jeltsema on 0431 103 255 or stuart.jeltsema@robertwalters.com.au for a confidential discussion.