Senior Business Analyst

* $850-950 per day * 6 months initial contract * Banking Industry, CBD Location, Hybrid working

About the Role

We are seeking an experienced Senior Business Analyst to support a large Australian bank within its customer care and remediation function.

This role sits at the heart of risk reduction, business rectification and process uplift initiatives, playing a critical part in strengthening the control environment and enabling evidence-based decision making. You will lead high-quality business analysis across event investigations, remediation programs and pathway-to-green roadmap commitments.

As a trusted advisor across business, risk and operational teams, you will bring structure and clarity to complex issues — translating insights into clear recommendations that improve customer outcomes, reduce risk exposure and drive sustainable uplift. This role suits a commercially astute, detail-oriented analyst who thrives in regulated environments and can confidently influence senior stakeholders.

Key Responsibilities

• Act as a primary liaison between business, risk, compliance and operational stakeholders

• Lead event, incident and issue investigations to determine customer impact, root causes and control gaps

• Conduct structured analysis to break down complex business problems and develop evidence-based recommendations

• Elicit, analyse and document business requirements supporting rectification, remediation and control uplift

• Develop high-quality artefacts including process maps, business rules, control definitions, risk assessments and remediation options

• Translate analysis into clear problem statements, acceptance criteria and delivery-ready documentation

• Ensure all activities are traceable to customer outcomes, risk reduction objectives and roadmap commitments

• Support prioritisation and sequencing of initiatives based on impact, risk and value

• Partner with operations and enablement teams through implementation and outcome validation

• Contribute to governance packs, assurance documentation and executive reporting

• Support testing, validation and confirmation that uplift outcomes have been successfully achieved

• Provide data-driven insights to support leadership decision making

• Plan and manage analysis activities to meet regulatory and risk-driven deadlines

About You

• 5+ years’ experience in business analysis across multiple stages of the delivery lifecycle

• Proven experience analysing complex business problems within large or regulated environments

• Strong background in process uplift, optimisation, and event/incident investigation

• Demonstrated experience supporting enterprise-wide remediation or operational change initiatives

• Strong problem-solving and critical thinking capability with a structured, data-driven approach

• Experience working within risk, compliance or control frameworks (highly regarded)

• Comfortable facilitating workshops and leading discussions with senior stakeholders

• Strong documentation skills with the ability to produce clear, concise and decision-ready artefacts

• Ability to balance customer, business and risk perspectives when developing recommendations

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Kylie Wei on 03 8628 2163 for a confidential discussion.