Senior Tech Analyst (12-Month Day Rate)

Senior Technology Analyst 12 Month Day Rate: Competitive and based on experience Location: sydney Keywords: AI-first environment, Service reliability, Atlassian expertise, Incident and change management, Data-driven insights, Process optimisation, Technical consulting, Operational improvement, Stakeholder collaboration, Cloud platforms A leading financial institution is seeking a Senior Technology Analyst to join their high-performing service reliability team in Sydney. This unique opportunity sits at the intersection of data analysis, technology operations, and business process improvement, offering you the chance to make a tangible impact on how digital services are delivered and optimised. In this AI-first environment, your ability to extract actionable insights from complex data sets and translate them into practical solutions will be highly valued. You will work closely with directors in engineering, the head of service reliability, and other key stakeholders to drive operational excellence across incident, problem, and change management. With a strong focus on Atlassian tools and cloud platforms, this role provides an exciting platform for you to leverage your technical skills while contributing to meaningful improvements in service delivery. Enjoy a collaborative culture that values curiosity, pragmatism, and continuous learning, with structured hybrid working arrangements that support both productivity and work-life balance. * Play a pivotal role in shaping the future of technology operations by connecting data insights with real-world business outcomes in a supportive and forward-thinking team. * Work hands-on with advanced Atlassian tools (Jira, Confluence) and cutting-edge AI technologies to drive process uplift and service reliability improvements. * Benefit from a stable 12-month contract with potential for extension, structured hybrid working (3 days in office), and exposure to some of the most respected leaders in technology operations.

What you'll do:

As a Senior Technology Analyst, you will immerse yourself in the heart of technology operations where your analytical acumen will directly influence how digital services perform for millions of users. Your day-to-day will involve deep dives into operational data using advanced Atlassian tools, going far beyond simple reporting, to uncover patterns that inform smarter decisions around incident response, problem resolution, and change implementation. By collaborating with senior stakeholders across engineering and service reliability functions, you will help shape strategies that enhance system resilience while supporting ongoing process improvement efforts. Your expertise in prompt engineering with AI tools will be crucial as you validate outputs and embed intelligent automation into daily workflows. Success in this role means not only delivering clear insights but also fostering an environment where rapid iteration is balanced by rigorous attention to safety, ensuring every recommendation is both innovative and dependable.

• Collaborate closely with engineering directors, the head of service reliability, and cross-functional teams to identify opportunities for operational improvement through data-driven insights.
• Extract, interpret, and analyse large volumes of operational data from multiple sources including Atlassian Jira and Confluence to inform better decision-making processes.
• Support incident, problem, and change management activities by providing timely analysis that helps resolve issues efficiently and prevents recurrence.
• Drive process optimisation initiatives by identifying inefficiencies within IT service management workflows and recommending practical enhancements.
• Utilise prompt engineering techniques with AI tools such as Claude Code or Gemini to validate outputs, avoid hallucinations, and build robust AI capabilities within the team.
• Act as a subject matter expert on leveraging Atlassian ecosystem data for reporting, insight generation, and workflow enhancement beyond basic dashboarding.
• Engage with stakeholders at all levels to understand business context and ensure that analytical outputs are relevant, actionable, and aligned with organisational goals.
• Contribute to the evolution of service reliability practices by iterating quickly on new ideas while maintaining a strong commitment to safety and compliance standards.
• Assist program teams in uplifting processes related to ITSM without direct responsibility for programme delivery but ensuring alignment with best practices.
• Stay abreast of emerging trends in cloud platforms (AWS, GCP) and SaaS environments to ensure recommendations are current and effective.

What you bring:

To excel as a Senior Technology Analyst in this environment, you will bring substantial experience navigating complex technology landscapes where operational excellence is paramount. Your background should include hands-on involvement in ITSM disciplines, particularly incident response and process optimisation, paired with advanced skills using Atlassian products for more than just workflow management. You are adept at translating raw data into meaningful narratives that resonate with both technical experts and business leaders. Your comfort working alongside AI tools sets you apart: you know how to craft effective prompts, spot inaccuracies or hallucinations in outputs, and integrate these technologies seamlessly into enterprise settings. Beyond technical prowess, your interpersonal strengths enable you to build trust quickly across diverse stakeholder groups while championing continuous improvement initiatives. A passion for learning new technologies, especially those driving automation, and an inclusive approach to teamwork round out your profile.

• Demonstrated experience in analysing complex operational data sets within large-scale technology environments to generate actionable business insights.
• Proven track record supporting incident management, problem management, or change management processes within IT service management frameworks (ITSM).
• Advanced proficiency with Atlassian Jira and Confluence for extracting data-driven insights; familiarity with JQL is highly desirable for backend querying.
• Hands-on experience utilising AI tools such as Claude Code or Gemini for prompt engineering tasks; ability to validate AI outputs effectively is essential.
• Strong understanding of how business processes intersect with technology operations to drive measurable improvements in service reliability.
• Excellent stakeholder engagement skills with the ability to communicate complex findings clearly across technical and non-technical audiences alike.
• Background working in cloud-based environments (AWS or GCP) or SaaS ecosystems; knowledge of BI tools like ThoughtSpot or Sumo Logic is advantageous.
• Curiosity-driven mindset combined with pragmatic problem-solving abilities; comfortable iterating quickly while maintaining high standards for quality and safety.
• Experience working within fast-moving tech companies or scale-ups is preferred; financial services sector experience is not required but an understanding of operational risk is beneficial.
• Ability to operate autonomously as a senior individual contributor while remaining highly collaborative within multidisciplinary teams.

What sets this company apart:

This organisation stands out as a leader in digital transformation within financial services by placing innovation at the core of its operations while never compromising on safety or reliability. The team you’ll join is renowned for its collaborative spirit—where knowledge sharing is encouraged at every level—and its commitment to nurturing talent through challenging projects that have real-world impact. Here you’ll find an environment that values curiosity as much as expertise: experimentation is welcomed so long as it’s grounded in sound reasoning. The company’s investment in state-of-the-art tooling—from advanced Atlassian integrations to enterprise-grade AI platforms—means you’ll always have access to resources that empower your best work. Structured hybrid working ensures you can balance professional growth with personal wellbeing while being part of a community that genuinely cares about making technology safer and more accessible for everyone.

What's next:

If you’re ready to take your career further by shaping the future of technology operations through data-driven insight and collaborative problem-solving, this could be your next great move.

Apply today by clicking on the link below—your journey towards making a lasting impact starts here.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Vincent Chung on 02 8289 3131 for a confidential discussion.