Business Development Manager, Contact Centre Solutions

• Do you thrive in an environment where you can sell the best global contact center CX/EX technology solutions?
• Are you passionate about delivering transformational solutions to meet customer objectives?
• Do you believe in building long-term relationships with customers?
• Are you ready for a challenging and rewarding job within a growing sales team?

The Company:

Join an industry leader in Global Solution Integration Technologies and a "go to" leader in delivering next generation collaboration solutions. The technology solutions cover Unified Communications, Contact Centre, Network Infrastructure, Data Centre, Cyber Security, Enterprise Applications & Services. We are a global organisation with presence in Australia, New Zealand, Europe, North America and India.

The Role:

As the Business Development Manager, you will be a hungry "hunter" passionate about the IT or Contact Centre industry with a proven track record in winning business and delivering results. You will report to the Sales Director for Australia, and work closely with Account Executive's, Solution Consultants, Pre-Sales Engineer's, Customer Success Manager's and Head of Service Delivery.

Key Responsibilities:

• Grow our footprint with existing customers through additional products and services
• Identifying new sales leads
• Pitching solutions and services
• Establishing and maintaining customer relationships across all levels of the organisation.
• Researching organisations to identify new leads and potential new markets
• Developing quotes and proposals
• Owning and responding to RFQ’s, RFI’s and RFP’s
• Engaging the Solutions and Innovation team to assist with customer demonstrations, discovery workshops, RFP responses, presales design, customer roadmaps.
• Developing pricing models for all customer opportunities in conjunction with the Sales Director and Head of Finance
• Selling value to avoid discounting
• Achieving and maintaining Vendor certifications
• Engaging with industry Consultants
• Attending conferences and industry events
• Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis
• Directly Manage key accounts when required
• Full responsibility for achievement of all set targets

Skills & Experience:

• Understands the business benefits delivered by integrated CX/EX technologies, including Contact Centre, Unified Communications, IP telephony and their associated consulting, integration, professional services, and ongoing annuity support.
• Understands the IT Landscape: Network Infrastructure, Data Centre, Cyber Security
• Identifies enterprise customer needs and translates these into sales opportunities
• Understands and abides by the principles and practices of strategic solution selling
• Develops and maintains productive relationships with customers, prospective customers, consultants and vendor partners.
• High level of business and commercial acumen with an in-depth knowledge of the CX/EX industry (contact center, UC and employee engagement) and its current events.
• Exceptional interpersonal, presentation and negotiation skills to engage customers at all levels
• Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a fast-paced, dynamic work environment.
• Experience in selling and developing customer solutions and business cases in the areas of Customer Experience and/or Digital Transformation.
• Demonstrated capacity to consistently deliver a high level of service to all customers and maintain customer relationships.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Lenka Kellert on +61 2 8289 3133 for a confidential discussion.