Seller Growth Manager

This is an exceptional opportunity for you to play a pivotal role in expanding the seller base by acquiring high-potential businesses and ensuring their long-term success on one of the world’s most trusted online marketplaces. You will be empowered to connect with entrepreneurs, retailers, and distributors across Australia, helping them thrive in the ever-evolving digital economy.

What you'll do:

• Identify and onboard new high-value sellers across multiple retail categories by proactively prospecting through calls, LinkedIn outreach, industry events, and social channels to build a robust sales pipeline.
• Maintain accurate records of all outreach activities, opportunities, and progress using CRM systems such as Salesforce, ensuring prospects are professionally managed through each stage of the sales cycle.
• Promote the full suite of marketplace solutions—including Promoted Listings, Fulfilment services, and International Shipping—to drive immediate sales velocity for newly onboarded sellers.
• Collaborate closely with internal teams such as Marketing, Trust & Safety, Product Management, and Legal to deliver seamless experiences for sellers and resolve any policy or authenticity concerns efficiently.
• Guide new sellers through account registration processes, store setup procedures, and best practice recommendations to maximise their initial sales performance on the platform.
• Manage end-to-end onboarding projects post-signature by acting as the primary point of contact until sellers are fully live and transacting successfully on the marketplace.
• Assess each seller’s current technical infrastructure (such as Shopify, Maropost/Neto, BigCommerce, Magento or custom POS) and advise on optimal integration methods tailored to their needs.
• Assist sellers with migrating large catalogues of inventory by providing guidance on CSV bulk uploads, API connections, and ensuring product data meets quality standards required by the platform.
• Diagnose and resolve technical issues such as blocked inventory caused by missing GTINs/UPCs or API sync failures so that sellers can list their complete product ranges without friction.
• Work closely with third-party integrators and inventory management software providers to streamline setup processes for sellers while delivering comprehensive training on Seller Hub tools for effective order management.

What you bring:

• Demonstrated experience in business development, B2B sales or account management within e-commerce platforms, SaaS environments or retail sectors where relationship-building was key to success.
• Exceptional communication skills that allow you to build trust with stakeholders at all levels—from innovative solo entrepreneurs to large-scale distributors—while negotiating mutually beneficial outcomes.
• Proven track record managing sales pipelines effectively using CRM systems (with Salesforce experience highly regarded), consistently meeting KPIs in target-oriented settings.
• Comfortable discussing technical concepts related to e-commerce integrations; you understand how platforms like Shopify or WooCommerce operate and can confidently guide others through these processes.
• Highly organised with strong time-management abilities enabling you to juggle multiple priorities simultaneously without losing sight of details or deadlines.
• A genuine interest in passion-driven industries such as collectibles (trading cards, toys, sneakers or pop culture) is considered a significant asset; understanding what motivates collectors adds value in this space.
• Experience working with inventory management software or listing tools is highly desirable as it enables you to provide practical advice during onboarding and catalogue migration phases.
• A collaborative mindset that thrives in team-based environments where sharing knowledge leads to collective achievement rather than individual competition.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Mikaela Rossi on 02 8289 3152 for a confidential discussion.