Customer Service Coordinator

Our client is a leading international water industry manufacturer, located in 90 countries globally. As part of some exciting growth within their Australia HQ, they are currently looking for a Customer Service Coordinator to join their team.

Reporting directly to the Customer Service Team Leader, your responsibilities include:

• Handle telephone and email sales enquiries that deal with prices, stock availability, outstanding orders, credit requests and any related quality issues.
• Facilitate the entry, printing and distribution of customer sales orders.
• Implement and maintain the customer service policy to meet customer expectations and service level targets.
• Provide support for specific business/sales plans with major accounts as contribution toward achievement of sales and profit targets.

Education/Qualifications

• Minimum of 3 year's experience in a similar role

Knowledge, skills and experience

• An excellent customer service focus and an ability to manage multiple enquiries in a timely manner.
• Strong verbal and written communication skills with experience in developing accurate written documents.
• Sound time management and organisational skills with proven experience in a fast-paced environment.
• Demonstrated high attention to detail and accuracy.
• An ability to use initiative and judgement in resolving problems.
• Excellent knowledge of Microsoft Office.

To apply please click apply or call Liam McBean on +61 8 8216 3507 or Giuseppe Nasca on +61 8 8216 3508 for a confidential discussion.