Customer Service Team Leader
Salary AUD60,000 - AUD65,000 per annum + Super + Gym
Consultant Ciara Fitzgerald
Date posted 6 September 2018 2018-09-062018-09-27 call-centre-and-customer-service 1 Farrer place Sydney 2000 Robert Walters Australia
Join a global innovative solutions company in Macquarie Park as Customer Service Team Leader. The company is looking for a dynamic individual with previous management experience to support the fun and high performing team.
- Support and mentor a team of 4 Customer Service Officers
- Organise team meetings, rosters, training programs, leave balances and manage performance issues
- Ensure that KPIs are met and that weekly/ monthly reporting is provided
- Complete inductions and ensure that the safety policies are obeyed
- Manage escalations and assist with resolving queries and providing timely updates to customers
- Liaise with various stakeholders including clients, customers and internal departments
- Previous experience as a team leader
- Superior customer service skills
- Degree qualified or working towards a Bachelor Degree
- Advanced Microsoft Office skills (Excel, Word, Outlook)
To apply please click apply or call Ciara Fitzgerald on 02 8423 1027 for a confidential discussion.