Working for a leading Telecommunications provider, the Customer Service Consultant will provide customers a unique and personalised experience, delivering exceptional customer service through identifying customer needs and tailoring an appropriate solution. This Customer Service Consultant opportunity is a 12-month temporary contract starting 4th March. Mon-Fri, normal business hours. The role is based in Melbourne CBD.

Key Responsibilities

• Take incoming calls, respond to customer emails, address customer inquiries and resolve issues.
• Accurate data entry of customer records.
• Ensuring customer requirements and time-frames are met.
• Delivering a fully personalised experience to customers, taking ownership of the whole experience and contributing to improve the customer service for customers.
• Liaising with internal and external stakeholders.

Key Requirements

• Previous experience in a Customer Service Consultant role (in a call centre environment).
• A proven track record in delivering exceptional customer service experience.
• Ability to solve complex problems.
• Maintain stakeholder relationships.
• Strong attention to detail and strong organisation skills.

To apply please click apply or call Beatriz Tano on +61 3 86282128 for a confidential discussion.