Salary AUD55,000 - AUD60,000 per annum
Location Brisbane CBDFULL_TIME
Consultant Lucy Lenehan
Date posted 13 February 2019 2019-02-132019-03-08 call-centre-and-customer-service Brisbane CBD Queensland AU AUD 55000 60000 60000 YEAR Robert Walters https://www.robertwalters.com.au
A leader in providing support services to the community, this well-known not-for-profit organisation prides itself on a high calibre of customer service. On offer is a permanent Scheduler position, located in Brisbane CBD.
Reporting through to the Team Leader, the role requires experience in scheduling or rostering in a call centre or related environment. It will involve supporting a large customer service team and community service professionals. This role is working in a 24/7 call centre and will require flexibility to work a rotating roster.
• Provide exemplary customer service via telephone and correspondence to clients
• Scheduling resources to ensure that client needs are met.
• Resolve queries and demonstrate problem solving where needed, sometimes within tight time constraints
• High data entry
• Experience in rostering or scheduling
• Availability to be rostered on a rotating roster Monday - Sunday 24/7
• Excellent communication skills both verbal and written
• High accuracy and attention to detail
• Demonstrated ability to work in a fast paced, high pressure environment
To apply please click apply or call Lucy Lenehan on +61 7 30322243 for a confidential discussion.