Technical Customer Support
Salary AUD50,000 - AUD55,000 per annum + Bonus
Consultant Julz Ozkose
Date posted 12 March 2019 2019-03-122019-04-12 admin-and-secretarial Smithfield New South Wales AU AUD 50000 55000 55000 YEAR Robert Walters https://www.robertwalters.com.au
The Company Based in the Prospect area, this well established Australian business best known for their reputation of high quality products within the market is seeking a strong Technical Customer Service Support focused candidate. This is a leading manufacturing business within the lifestyle and construction space supplying to both businesses and individuals.
Reporting to the Customer Support Supervisor, you will be responsible for the following:
- Handle inbound customer calls regarding technical support of products
- Liaise with other departments regarding stock availability
- Book in service technicians for issues that cannot be rectified via phone
- Follow up with customers via phone and email
- Providing quality service through your knowledge of the products and ensuring the issues are resolved
- Booking in installations and repairs
- Warranty claims
- General ad hoc duties
Required Skills and Attributes
To be a successful candidate you will have the following:
- Proven experience within a similar role
- Technical aptitude with previous technical assistance within a customer support capacity
- Exception phone manner and communication skills both written and verbal
- Team player with the ability to work autonomously
The successful candidate will be an integral part of the team. You will be rewarded with a great company culture whereby the staff are paramount to the business. Career progression is highly achievable for the right people and a substantial bonus is on offer.
To apply please click apply or call Julz Ozkose on 02 8836 3610 for a confidential discussion.