Consumer Services Officer
Salary Attractive Salary Package
Consultant Christine Losic
Date posted 10 May 20192019-05-13 2019-06-09 financial-services 1 Farrer place Sydney 2000 Robert Walters
This organisation is seeking solutions focused professionals who will provide an excellent customer experience, working in an established team environment. You will work in a customer focused position, managing complex customer enquiries and developing your knowledge of the business, whilst also enhancing your own skill set.
- Understand the needs and requirements of the customer
- Receive high volume inbound calls and provide outstanding customer service
- Respond to clients appropriately via email & public forums
- Respond to and follow up sales enquiries using appropriate methods
- Learn about new products and services to discuss with customers
- Demonstrated experience in Customer Service and Sales
- A positive attitude, a team mentality and an ability to think on your feet
- Strong dispute resolution skills & great written and verbal communication skills
- Sound knowledge and experience in Microsoft Outlook
- Experience in web chat, not essential but desirable
Previous call centre, retail or hospitality experience and strong communication skills are preferable.
To apply please click apply or call Christine Losic on +61 8 82163557 for a confidential discussion.