Customer Service Representative
Salary AUD50,000 - AUD55,000 per annum + Super
Location Sydney CBDCONTRACTOR
Consultant Kate Quane
Date posted 5 July 20192019-07-07 2019-08-04 call-centre-and-customer-service Sydney CBD New South Wales AU AUD 50000 55000 55000 YEAR Robert Walters https://www.robertwalters.com.au https://www.robertwalters.com.au/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
This will be a part time role ONLY of 2-3 days per week, from Monday - Wednesday. The ideal candidate will live and breathe customer service and have a passion for resolving issues. An interest in Finance or trading in particular is preferred. The ideal candidate would be studying Finance or have a willingness to learn further into the life of trading. Key Responsibilities: Provide identify and cross sell additional products. Provide excellent and high calibre client service to ensure a positive client experience. - Proactively respond to and manage inbound client queries professionally and efficiently. Effectively deal with client queries, focusing on getting them right the first time. Act as a brand ambassador in all client interactions. Take ownership for ensuring all client information is recorded in relevant internal systems. Escalate client issues in a timely manner. Participate in targeted outbound call incentives.
- Demonstrate passion and enthusiasm
- Experience with Westware, IRESS, GBST, Palion (Highly desired)
- Excellent written and verbal communication
- 1-2 years sales and service experience, ideally within Financial Services
- Operates with integrity and highly client centric mindset
The salary for this role with be on a pro rata basis.
To apply please click apply or call Kate Quane on +61 2 82893183 for a confidential discussion.