Inbound Customer Service Consultant
Salary Up to AUD34 per hour + Fully remote + competitive hourly rate
Location Melbourne
CONTRACTORConsultant Ruby Yates
Job Ref 1705400/001
Date posted 10 June 2022
melbourne secretarial-business-support/call-centre 2022-06-10 2022-07-10 call-centre-and-customer-service Melbourne Victoria AU TELECOMMUTE AUD 34 34 34 HOUR Robert Walters https://www.robertwalters.com.au https://www.robertwalters.com.au/content/dam/robert-walters/global/images/logos/web-logos/square-logo.pngFantastic opportunity to join one of Australia's leading health insurance organisations.
- 3 month contract with the potential to extend
- Fully remote role with all IT provided
- Great opportunity to develop skills and grow with a supportive organisation
- All remote training provided
The Opportunity
Customer service role leading the member service hotline for a leading health insurance organisation.
Key Responsibilities:
- Respond to customer queries via inbound phone calls
- Identify customer needs and provide information to support their inquiries
- Maintain a polite, helpful and professional manner
- Liaise with colleagues to find best solutions to customer issues
- Obtain and share customer feedback with colleagues to improve service
The Successful Candidate:
- Strong attention to detail and organisational skills
- Self motivated to learn and develop professional experience
- Excellent written and verbal communication skills
- Previous experience in administration or customer service
Whats in it for you:
- Fully working from home role
- Competitive hourly rate
- Being part of a collaborative workplace and leading health insurance organisation with outstanding benefits
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Ruby Yates on 03 8628 2121 for a confidential discussion.
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