Customer Success Associate
Salary Attractive Salary Package
Location Surry Hills
FULL_TIMEConsultant Olivia Spears
Job Ref 1660020/001
Date posted 21 July 2022
sydney secretarial-business-support/call-centre 2022-07-21 2022-08-20 admin-and-secretarial Surry Hills New South Wales AU Robert Walters https://www.robertwalters.com.au https://www.robertwalters.com.au/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
- High Performing Team in a Leading Education Payment Provider
- Flexibility to Work From Home
As a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and also support existing customers.
Benefits:
- Wholesome team culture that encourages self improvement and ongoing learning
- The chance to work with a group of talented, highly motivated colleagues
- Flexible work arrangement with a mix of working from home and in the office
- Office located in Surry Hills, close to public transport
- The opportunity to see your impact on a growing business as well as the customer
Key Responsibilities:
- Build strong, friendly customer relationships to ensure long-term satisfaction
- Provide friendly front-line support via live chat, email and phone in a timely manner
- Work with customers from initial enquiry all the way through to funding education fees
- Resolve problems and explain the best solutions to solve customer enquiries and follow up to ensure a positive resolution
- Maintain an in-depth understanding of the product and deliver it to customers in simple and easy to understand terminology
- Follow up on and manage customer payments with a flexible and friendly approach
- Liaise with other teams to continuously improve the service and product offerings
- Work closely with the credit and operations team to provide the best outcome for each customer
The Successful Candidate Will:
- Experience in finance, payments, or education sectors
- Exposure to regulated consumer credit environment
- Basic knowledge or ability to understand interest and payment calculations
- Exceptional verbal and written communication skills
- Be compassionate and patient in engaging with current and potential customers
- Experience in a similar support or customer-facing role
- A passion for providing exceptional customer service
- Ability to work cooperatively and collaboratively with a number of different teams across the business
- Ability to maintain calm under pressure
- Willingness to learn
- Strong attention to detail
- Have an understanding of the need for client confidentiality
- Motivated self-starter who can juggle multiple responsibilities and large volumes
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Olivia Spears on 02 8289 3243 for a confidential discussion.
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