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Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

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Claims Consultant

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We are seeking a dedicated and empathetic Claims Consultant to join our dynamic team. This role is perfect for someone who thrives in a fast-paced environment, has a keen eye for detail, and is committed to providing exceptional customer service. As a Claims Consultant, you will be responsible for reviewing and assessing claims with a commercial and customer-led approach. You will have the opportunity to make a real difference in people's lives by ensuring they receive the benefits they are entitled to. This role offers the chance to work in the heart of Melbourne CBD, within an organisation that values diversity, inclusivity, and collaboration.

  • Opportunity to work in a fast-paced, dynamic environment
  • Role centred around providing exceptional customer service
  • Located in the heart of Melbourne CBD

As a Claims Consultant, your primary role will be to provide top-notch claims services to our members. You will be responsible for reviewing and assessing claims with a keen eye for detail, ensuring that each claim is handled with utmost accuracy. Your proactive approach will enable you to resolve claims swiftly, providing our members with a seamless experience. You will also play a crucial role in maintaining our high standards of compliance and governance. This role requires someone who can balance operational efficiency with exceptional customer service.

  • Assessing ancillary claims submitted via digital or manual channels, ensuring quality and accuracy of the claims assessment
  • Proactively seeking to clarify and resolve claims with one-touch solutions, using the best method of communication and initiative
  • Providing a personalised experience ensuring member is kept informed and educated on claims related issues including missing info, maxed benefits and rejected claims
  • Complying with all fund and claim rules
  • Maintaining standard templates, procedures and protocols to compliance requirements

What you bring:
The ideal candidate for this Claims Consultant position is someone who puts customers at the forefront of everything they do. You should have excellent communication skills, allowing you to interact effectively with both internal teams and external stakeholders. Your ability to make quick decisions without compromising on quality will be crucial in this role. We value individuals who take ownership of their tasks and are accountable for their outcomes. A strong advocate for diversity and inclusion, you understand the importance of a varied and inclusive workplace. Your excellent time management skills and attention to detail will ensure that you can thrive in this fast-paced role.

  • Strong focus on customer service
  • Proactive communication skills
  • Ability to make informed decisions quickly
  • Commitment to delivering quality, valuable service
  • Accountability and ownership of tasks
  • Ability to share knowledge and collaborate effectively with team members
  • Excellent time management skills
  • Strong attention to detail accuracy of data input

What sets this company apart:
Our organisation is renowned for its commitment to providing exceptional customer service. We believe in the power of diversity and inclusion, and we strive to create a workplace where everyone feels valued and respected. Our team is made up of individuals who are passionate about what they do, and we provide them with the tools and support they need to succeed. We are committed to continuous improvement, always looking for ways to better serve our customers and improve our processes.

What's next:
If you're ready to make a real difference in people's lives, apply today!
Apply today by clicking on the link. Don't miss out on this exciting opportunity!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.

Contract Type: TEMPORARY

Specialism: Secretarial & Business Support

Focus: Call Centre

Industry: Call Centre and Customer Service

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Entry Level

Location: Melbourne

Job Reference: 1974260/001

Date posted: 21 May 2024

Consultant: Bianca Sticca

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