Customer Care Team Member

EC develops and manufactures their products on site in their world class facility in Lonsdale, South Australia, ensuring the highest quality standards for maximum performance. EC Carpets are in an exciting transition of growth, seeking a passionate and values driven individual to join the team.

Customer Care Team Member:

As a Customer Care Team Member, you will be at the forefront of delivering exceptional customer service to key internal and external stakeholders. Your day-to-day responsibilities will include managing customer orders, queries, feedback, and complaints in a timely and friendly manner. If you are looking for an opportunity to kick start your professional career here in Adelaide, then this is the perfect opportunity. High School and University graduates are encouraged to apply, seeking bright and vibrant applicants.

Key Duties and Responsibilities:

• Ensure all customer orders, queries, feedback, complaints, and tasks are actioned in a timely manner.
• Answer incoming calls from customers and internal stakeholders such as Sales Representatives and internal teams.
• Provide administrative support to the wider executive and internal teams.
• Liaise with key stakeholders such as warehousing and logistics.
• Manage multiple sources of communication and various tasks simultaneously.
• Maintain data accuracy with an eye for detail.

Personal Attributes:

We're looking for a Customer Care Team Member who is enthusiastic about contributing to our team and growing with us. While prior experience in administrative or customer-facing roles can be beneficial, it's not required. What matters most is your passion for delivering excellent customer service and your eagerness to develop new skills.
If you have strong written and verbal communication skills and enjoy working in a dynamic environment, we'd love to hear from you. Your ability to stay organised, solve problems, and work collaboratively with others will be key to your success in this role.

Here's what we're looking for:

• Eagerness to learn and develop administrative skills.
• Experience in customer service or other roles that involve interacting with people is a plus, but not necessary.
• Exceptional communication skills and a friendly phone manner.
• Comfortable working in a fast-paced setting.
• Strong organisational skills and attention to detail.
• A cooperative team player who enjoys working with others.
• A positive, problem-solving attitude.
• A passion for providing outstanding customer service.
• A commitment to working in a supportive and values-driven team environment.

Additional Benefits:

This is an exciting and rare opportunity to join a long-standing company that pride themselves on innovation, support, and collaboration. EC promote growth at every level of the organisation and provide additional benefits. If you are looking to begin your career in a corporate, office-based environment, then this is a fantastic opportunity. Dedicated training and development provided, along with quarterly incentive bonuses, profit share, not to mention the beautiful office space with modern on-site facilities.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Shaan Kelly on 08 8216 3535 for a confidential discussion.