Customer Service Agent

Our client is a well-known global financial services business with 14+ offices worldwide, who is on the lookout for dynamic and driven juniors seeking an entry-level finance position.

As a Client Services Associate, you will be responsible for dealing with various clients' enquiries via phone, email and livechat, ensuring best practice across the board and looking for ways to improve the client experience.

We're looking for university graduates. high-school leavers and candidates with background in retail and hospitality, looking to advance their career with an established business.

Our client provides second to none progression pathways and provides ongoing training and development, including providing RG146 certification!

Please note this role is 5 days a week in office in Chatswood and is on rotating roster between 7:30am and 8pm Mon-Fri.

What will your day to day look like?

• Customer support for clients via phone, email and live chat and messaging in a professional and efficient manner.
• Proactively identify opportunities to improve the client experience.
• Maintain KPI and SLA targets, both individually and as a team
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required
• Participate in targeted outbound calling campaigns
• Ensure compliance with RG146 certification, including annual CPD points
• Other duties as appropriate to the position

What experience/skills will you bring?

• Excellent communication skills, both written and verbal
• A proactive and solution-oriented attitude
• No experience in Finance required
• Experience in hospitality, retail or call centre and/or university degree/high school certificate
• High attention to detail
• Willingness to learn

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Ksenia Varaksina on 02 8289 3213 for a confidential discussion.