Customer Complaints Consultant

Our client is on the hunt for multiple compassionate and dedicated Customer Complaints Consultants to join their vibrant team for 6 months, in the Automotive industry. This role is instrumental in ensuring that any concerns are addressed promptly and effectively, providing a transparent, informative, and thorough process for all involved. The successful candidate will be at the heart of managing inbound complaints in line with the company's practices, engaging with customers in a sensitive and understanding manner.

• Hybrid role, 2 days in office per week based in Campbellfield, 3 days WFH
• Competitive hourly rate, 6 month contract
• Extensive training opportunities
• Experience in a similar role managing disputes or customer service (call centre) will be highly desired

What you'll do:
As the Customer Complaints Consultant you will be instrumental in upholding our client's reputation for exceptional customer service. Your primary responsibility will be to manage complaints effectively, ensuring transparency and thoroughness throughout the process. You will demonstrate empathy and understanding when engaging with customers, always aiming to resolve issues in a considerate manner.

• Engage with customers in a sensitive and understanding manner.
• Ensure all follow-up tasks are completed efficiently.
• Contribute towards the continuous improvement within the organisation.
• Work within a supportive, inclusive, and dynamic environment
• Play a pivotal role in enhancing customer experience through effective complaint management.

What you bring:
The ideal Customer Complaints Consultant will bring a wealth of experience from previous roles in customer service or complaints handling. You will have honed your active listening skills, enabling you to empathise with customers and fully understand their concerns. Your superb communication skills will allow you to engage effectively with both customers and colleagues, while your ability to remain calm under pressure will ensure that stressful situations are managed effectively.

• Demonstrable experience in handling complaints or similar customer service roles
• Exceptional active listening skills with an ability to empathise with others.
• Superb communication skills, both written and verbal
• Ability to handle stressful situations calmly and professionally.
• Understanding of relevant policies and legislation
• Commitment to delivering outstanding customer service.

What sets this company apart:
Our client is a leading Automotive company renowned for its commitment to delivering exceptional customer service. They offer an inclusive working environment where every employee is valued for their unique contributions. Their focus on continuous improvement means that they are always striving to enhance their services and the experiences of their customers. This is an excellent opportunity to join a company that truly values its employees and provides numerous opportunities for professional growth.

What's next:
Ready to make a real impact? Apply now!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.