Customer Service Administrator

A great opportunity for a bright and enthusiastic customer service officer to work in a friendly office environment in the Western Suburbs of Melbourne.

About Dunlop Flooring
Dunlop Flooring specialise in floor covering solutions leading the Australian residential and commercial markets. Established for over 50 years, Dunlop are growing and looking for a Customer Service Officer to work closely with their leadership team and offer first class customer service to all clientele.

Based in the Western Suburbs of Melbourne in beautiful Truganina.

The Opportunity
A great opportunity for a bright and enthusiastic customer service officer to work in a friendly office environment in the Western Suburbs of Melbourne. – enjoy no commute to the CBD. You will be responsible for ensuring the success and advocacy of client. Providing end-to-end coordination of sales orders, communications, Support, invoices, returns, and general business support.

If your system savvy, commercially minded and love learning, the opportunities in this role are endless.

What’s in it for you
As well as a competitive salary, a great culture and leadership opportunities. You will be encouraged to innovate. Collaborate strongly with colleagues who are committed to delivering exceptional experiences. You will be trusted, respected, and considered by everyone, knowing your difference will make the difference.

• Social events including Friday afternoon BBQ/drinks & birthday lunches
• 5 days in the office with flexible start & finish times
• Outstanding culture and growth opportunities

The team
The passionate team are extremely down to earth and thrive working in truly collaborative environment. This position is dynamic and varied, it will suit a customer service professional who is a self-starter, tech savvy and who can and bring ideas and suggestions to this growing business.

You will have

• Flexible and mature approach tasks
• Excellent communication skills, both written & verbal
• Ability to relate to people effectively and professionally
• Demonstrated strong commitment to high levels of professionalism and customer service
• Problem solving & complaint resolution skills
• Ability to prioritise and work well under pressure
• Intermediate skills across Microsoft Office – Word, Outlook & Excel
• Can do attitude and the ability to hit the ground running

Day to day

• Provide friendly and professional responses to customer queries and complaints
• Raising supplier purchase orders and processing stock receipts
• Accurately entering customer orders
• Processing shipping documentation
• Answering and directing incoming calls in a timely and efficient manner

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Leasha Standring on 03 8628 2269 for a confidential discussion.