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Customer Service Representative

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The Opportunity:

We have a 3 month contract opportunity to join a startup business as it launches into the Australian market. You’ll find yourself in a ‘start-up’ and agile working environment where you’ll need to roll up your sleeves and get stuck in.

You will be responsible for interacting with customers, resolving queries and coordinating logistics to ensure smooth operations and positive customer experiences.

This contract role will be remote/hybrid, with an office in Melbourne East suburbs.

Day to Day:

The successful candidate will be responsible for:

  • Interact with customers regarding accounts, orders, deliveries, product information and general enquiries triage.
  • Communicate with internal stakeholders such as Sales Representatives, Accounts
  • Receivable and Operations as necessary to resolve customer enquiries.
  • Liaise with logistics providers to ensure orders make shipping and delivery commitments.
  • Ad-hoc administration and operational support as required

The successful candidate will also have:

  • NetSuite (essential) and Salesforce (desirable)
  • Pharmaceutical or start-up/small business experience (preferred)
  • Ability to demonstrate initiative and have a solutions-focused approach
  • Proven Customer service and operational administration experience (minimum 2 to 3 years)
  • Proficient in Word, Excel, and Outlook and be generally systems savvy

What’s in it for You:

  • Competitive hourly rate 
  • 3 month contract,
  • Hybrid working arrangements
  • Exposure to senior colleagues for ongoing professional development

Sounds like the right role and place for you? Please apply via the link below!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.

Contract Type: TEMPORARY

Specialism: Secretarial & Business Support

Focus: General Administration

Industry: Admin and Secretarial

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Associate

Location: Melbourne

Job Reference: 1978470/001

Date posted: 6 June 2024

Consultant: Bianca Sticca

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