Head of Administration

Salary: Competitive and based on experience
Location: Werribee, Melbourne with hybrid and flexible working arrangements available
Keywords: Administration, Enrolment, Student Care, Leadership, Compliance


Our client is seeking a dedicated and experienced Head of Administration to lead and oversee critical functions related to student admissions, enrolment processes, and ongoing support. This role is pivotal in ensuring a seamless experience for students from their initial inquiry to successful course completion and accreditation. You will have the opportunity to collaborate with various teams to enhance student satisfaction, compliance, and overall well-being as well as supporting the sales function to drive course utilisation and business growth. This position offers a unique opportunity to advance your career and grow alongside the business.

• Lead and oversee critical functions related to student admissions
• Ensure a seamless experience for students from initial inquiry to successful course completion
• Collaborate with various teams to enhance student satisfaction
• Opportunity to advance your career

What You'll Do:


As the Head of Administration, you will lead the Enrolment and Student Care team of 12 members, overseeing student attendance, fostering an inclusive training culture, building relationships within the student community, and ensuring the efficient distribution of accreditation documents. Your leadership will drive course utilisation and business growth.

• Lead the team: Develop and implement effective processes.
• Manage student attendance: Ensure adherence to school policies.
• Promote inclusivity: Foster student well-being and engagement.
• Build relationships: Engage with students and external stakeholders
• Administer policies: Uphold standards of conduct.
• Distribute accreditation documents: Manage post-training processes.

Responsibilities:

• Operations management: Ensure smooth and efficient operations.
• Non-attendance management: Improve class attendance and utilisation rates.
• Fund uploads and data rectifications: Ensure accuracy and timeliness.
• Invoice processing compliance: Adhere to protocols.
• Outreach and scheduling: Manage transition to a case management system with students.
• Student tracking and withdrawals: Manage records for funded students.
• Onboarding and leave management: Ensure smooth administrative processes.
• Workload distribution: Optimise the administrative team’s productivity.

What you bring:



The ideal candidate for this Head of Administration position brings extensive experience in enrolment and student care services within an RTO setting. You possess strong leadership skills, particularly in a customer service environment. Your ability to build positive working relationships is key to your success in this role.

• Ideally at least 5+ years experience in enrolment and student care services within an RTO (Registration training organisation) or similar industry
• Strong leadership skills in a customer service environment
• Ability to build positive working relationships with clients and co-workers
• Excellent attention to detail

What sets this company apart:


Our client is renowned for its commitment to providing high-quality education services. They place great emphasis on creating an inclusive learning environment that nurtures student well-being while fostering academic excellence. Their innovative approach has seen them become leaders in their field, making this an exciting opportunity for any professional looking to advance their career in administration.



What's next:


Ready for your next challenge? Apply now to make a real difference in the lives of students!
Apply today by clicking on the link. We look forward to receiving your application!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Nicola Wheeler on 61 3 8628 2100 for a confidential discussion.