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Jobs

Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive recruitment partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more
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Together, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.

Learn more
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Career Advice How to nail a job interview in the first 5 minutes
Services

Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
Insights

Whether you’re seeking to hire talent or seeking a new career move for yourself, we have the latest facts, trends and inspiration you need.

See all resources
Hiring Advice How to develop a graduate program to attract top talent
Hiring Advice Top tips for managing change
Hiring Advice Managing the interview process
About Robert Walters Australia

G'day! For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference in people's lives.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Australia

Learn more
Contact Us

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A03 Claims & Services Officer

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Our client is seeking multiple Claims and Services Officers to join their team, until June 2025. This role offers an exciting opportunity to play a pivotal role in the processing and review of claims within the Building & Construction Industry. With a strong focus on attention to detail, you will be responsible for comprehensive claims review, management, and processing.

Key Responsibilities:

  • Provide precise and timely guidance to customers regarding portable long service leave claims
  • Communicate effectively with internal and external stakeholders via telephone and email
  • Apply established policies and procedures to deliver high-quality service to customers
  • Meticulously process and review customer claims, ensuring accuracy and adherence to regulatory guidelines
  • Maintain detailed file notes and records pertaining to claim processing and customer interactions
  • Integrate data across multiple systems, ensuring seamless information management and compliance with internal protocols
  • Effectively manage escalations and complaints, addressing issues promptly and professionally

Key Requirements:

  • Proven experience in claims processing or client services role
  • Strong communication skills with the ability to engage proactively with both internal and external stakeholders
  • Ability to apply effective dispute resolution strategies
  • Exceptional customer service skills with a focus on professionalism and empathy
  • Experience in maintaining meticulous records and ensuring accuracy of information
  • Ability to adapt quickly to new systems and evolving processes

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Madeline Wyld on 61 7 3032 2213 for a confidential discussion.

About the job

Contract Type: TEMPORARY

Specialism: Secretarial & Business Support

Focus: General Administration

Industry: Admin and Secretarial

Salary: AUD48 - AUD53 per hour + super

Workplace Type: Hybrid

Experience Level: Entry Level

Location: Northgate

Job Reference: 2007490/001

Date posted: 24 September 2024

Consultant: Madeline Wyld

Phone number: 61 7 3032 2213

madeline.wyld@robertwalters.com.au

Madeline Wyld

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