en

Jobs

Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive recruitment partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more

Services

Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more

Contact Us

Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

Get in touch
Jobs

Our industry specialists will listen to your aspirations and share your story with Australia’s most prestigious organisations. Together, let’s write the next chapter of your career.

See all jobs

Exclusive recruitment partners

Explore the opportunities from a range of organisations that exclusively partner with Robert Walters for their hiring needs.

Learn more
Services

Australia's leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
About Robert Walters Australia

G'day! For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference in people's lives.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Australia

Learn more
Contact Us

Truly global and proudly local, we've been serving Australia for over 25 years with offices in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

Get in touch

Customer Service and Administration Officer

Save job

About the Company:

With a rich history dating back over 70 years, our client is a proudly South Australian owned international business. As an industry leader, they employ 3,000 people across 22 countries, making them a truly global company. They take pride in their brand, their people, and their products. Joining this successful international business means becoming part of a close-knit community that values its employees and provides a positive and inclusive work environment. They offer a range of exciting career opportunities across various departments, including manufacturing and operations, sales and marketing, finance, and more.

About the role:

The team is focused on success and really enjoy what they do! They are looking for people who enjoy going the extra mile for their customers and have good administrative skills and high attention to detail to join their successful business located in Brompton.  In this dynamic sales environment, you will deal directly with large businesses to specifically service the packaging needs of the food service industry.

This role works closely with customers, sales teams and internal key stakeholders to ensure excellence in delivery of administration and customer service aligned to business priorities and objectives.

Duties:

  • Administration of customer enquiries and orders in a timely and consistent manner
  • Arranging dispatch of products and/or product information to existing or potential customers
  • Developing and maintaining close contact with customers over the phone to promote products & services and answering customer queries
  • Ensuring customers are informed on the status of their orders and upcoming deliveries
  • Proactively addressing customer concerns and requests and identifying solutions
  • Assisting the sales team to manage administrative tasks, enabling them to maximise time spent customer facing
  • Using the Customer Relationship Management System (CRM) to aid sales processes

Skills and experience:

Ideally you will have previous experience in a similar role delivering excellence in administration support with a focus on customer service in a fast-paced environment. Your calm approach and ability to process orders with a high level of accuracy in a timely manner will ensure your success and in particular, you will demonstrate:

  • A high-level of attention to detail
  • A passion for customer service
  • An excellent phone manner and the ability to build rapport quickly
  • Excellent written communication skills
  • Fast & accurate data entry skills
  • Ability to think on your feet and offer alternative solutions to meet customer needs
  • Resilience and ability to manage to tight timeframes
  • Prioritisation / time management and organisational skills
  • Problem solving ability
  • Ability to use the MS Office suite of products
  • A desire ,and ability, to work effectively in a team

This role provides the rare opportunity to join a South Australian owned global business that offers a supportive team environment with genuine development and career-growth opportunities.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Rebecca Ramsden on 08 8216 3509 for a confidential discussion.

Contract Type: FULL_TIME

Specialism: Secretarial & Business Support

Focus: General Administration

Industry: Admin and Secretarial

Salary: AUD60,000 - AUD65,000 per annum + Free Car Parking

Workplace Type: On-site

Experience Level: Associate

Location: Adelaide

Job Reference: 2012090/001

Date posted: 15 October 2024

Consultant: Rebecca Ramsden

I'm Robert Walters Are you?

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.