Client Services Officer

A leading organisation is seeking a Client Services Coordinator to join their Queensland Office Services Team, based in Brisbane. This role offers you the opportunity to make a meaningful impact across multiple offices, including Cairns, Townsville, Sunshine Coast and Gold Coast, by enhancing client experiences and supporting office operations. The position is ideal for someone who thrives in a communal environment, values collaboration, and enjoys connecting with stakeholders at all levels. We are looking to appoint someone in a temporary capacity to begin with, however for the right person the role could be made permanent.

What you'll do:

• Coordinate the delivery of client services across Brisbane, Cairns, Townsville, Sunshine Coast and Gold Coast offices by collaborating with internal and external stakeholders.
• Work independently within your area of responsibility while being accountable for defined parts of administrative projects related to office operations.
• Ensure the quality and accuracy of your own work as well as supporting high standards across team outputs through careful review and guidance.
• Represent your team or area at internal meetings by organising activities and business projects that foster engagement and connection.
• Share knowledge and provide guidance to junior staff members to nurture their development within the team.
• Execute responsibilities in accordance with Health & Safety, Environmental and Quality Management Systems to promote a safe workplace culture.
• Backfill Front of House roles as required to ensure seamless office operations during absences or peak periods.
• Develop and maintain a central programme of staff activities for Queensland offices by liaising regularly with various committees on activity design, planning and execution.
• Capture and report on staff engagement metrics including participant demographics and return on investment to inform future programmes.

What you bring:

• Advanced proficiency in Microsoft Outlook and Word coupled with intermediate to advanced skills in Excel and PowerPoint enables you to manage communications efficiently.
• Experience using financial management systems allows you to track budgets accurately while supporting cost-effective decision-making.
• Excellent literacy and numeracy skills empower you to produce clear reports and analyse engagement data effectively.
• Your ability to collaborate as a cross-functional team player ensures harmonious relationships with colleagues from diverse backgrounds.
• Strong interpersonal skills paired with outstanding customer service abilities help you connect warmly with clients and stakeholders alike.
• Exceptional verbal and written communication skills enable you to articulate ideas clearly while listening attentively for comprehension.
• Outstanding organisational skills allow you to multi-task efficiently while prioritising deadlines without compromising quality.
• Ethical conduct combined with honesty ensures all work is performed professionally while fostering trust among colleagues.
• Composure under pressure means you respond calmly during stressful circumstances or surprise problems at events.
• Emotional stability helps you provide reassurance when unexpected challenges arise during activities or meetings.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Madeline Wyld on 61 7 3032 2213 for a confidential discussion.