Concierge / Client Experience Coordinator

The business? An Australian owned and established firm building a presence in Australia since 1963, when entrusted with the structural design of the Sydney Opera House. A unique organisation that is owned and run by its employees, which means that their people are at the heart of everything they do. As a people-centric organisation, they are committed to creating an inclusive and supportive work environment where everyone can thrive and achieve their full potential. You will be a passionate, detail orientated, client services driven individual who takes pride in delivering the ultimate client experience in the workplace.

Your role?

This role is one of the most important roles in the business, you will be responsible for creating the very first impression to the clients that engage with the firm.

From the minute they leave the elevator, to be welcomed with a 10/10 level of warmth and guidance. From presenting options for barista made coffees, to introducing them to the correct staff member, to showing them to a well appointed meeting room - the client experience is everything!

The Office Services team here runs on tenure, with the Manager having been at the business for 15 years showing passion and dedication the brand.

The role will report into the Senior Workplace Experience Coordinator but will have a dual element where you work in tandem with the other Client Experience Coordinator to ensure front of house and client operations run smoothly. However, you will adopt a more senior approach, guiding your counterpart with your wealth of experience and being a mentor.

• Deliver a range of business lounge services, including liquid refreshments, provision of reading
material, assistance connecting to the guest wi-fi and charging stations, guidance to the toilets,
holding of coats / umbrellas and local transport information
• Maintain up to date knowledge of office gallery exhibitions, confidently talking to clients and other
visitors about the content and purpose of this space
• Monitor meeting room calendars and ensure that key rooms are reset and maintained to established
standards, calling on assistance as required
• Assist with escorting of visitors to their meeting venue for large / key meetings
• Assist with setup/pack-up of large / key meetings in collaboration with Business Administrators as
required
• Maintain the electronic visitor’s register
• Build a rapport with regular visitors to the office
• Develop and maintain an understanding of key clients, markets, projects and prospects
• Provide health and safety information to visitors, contractors and staff, as required
• Process requests for catering orders and gifts on demand (ie flowers), actively monitoring order
progress from placement to arrival and updating staff as appropriate
• Receive catering, checking orders for accuracy, then distribute to their final destination in
accordance with established procedures
• Assist with booking local, interstate, and international courier services
• Accept package deliveries and notify staff in a timely manner

Experience required:

• Your attitude, attention to detail and passion for providing a 10/10 client experience
• Must have a minimum of 2-3 years in a Client Experience/Workplace Experience role OR, have been in a Floor Manager, Reservations role within a thriving hospitality culture

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Kate Quane on +61 2 8289 3183 or kate.quane@robertwalters.com.au for a confidential discussion.