Receptionist

A leading industry association in Brisbane CBD is seeking a Receptionist and Administration Assistant to join their dedicated team. This permanent, full-time position offers you the opportunity to become the welcoming face of a respected organisation that supports Queensland’s vibrant hotel, hospitality, and tourism accommodation sectors. You will play a pivotal role in ensuring smooth office operations, acting as the primary point of contact for all enquiries while providing essential administrative support across multiple departments.

What you'll do:

• Act as the initial point of contact for all telephone, electronic, and in-person enquiries on behalf of the association, directing callers and visitors appropriately while ensuring security protocols are followed for incoming deliveries.
• Oversee and undertake a wide range of routine administrative tasks including mailing, filing, word processing, records maintenance, database management, and general office duties to support day-to-day operations.
• Collect, process, and distribute both incoming and outgoing mail efficiently, including operation of the office franking machine to ensure timely communication flow.
• Maintain and monitor office equipment such as printers, binding machines, stationery orders; arrange yearly services and maintenance as required to keep the workspace running smoothly.
• Order, manage, and maintain office supplies for common areas including workstations, kitchen spaces, storage rooms; coordinate cleaning schedules for multiple locations to foster a pleasant working environment.
• Provide administrative assistance across all departments as needed by responding promptly to requests and supporting communal activities within the organisation.
• Prepare and monitor changes to mailing and membership lists; notify relevant stakeholders about updates to ensure accurate information sharing.
• Serve as the first point of contact for basic IT issues such as login problems or printer malfunctions; set up new user accounts, email access, system permissions; escalate support requests when necessary.
• Assist with onboarding and offboarding staff by allocating equipment, managing system access, maintaining IT asset registers (devices, laptops, phones), ensuring seamless transitions for new starters or leavers.
• Deliver additional ad hoc support and duties as directed by senior leadership to contribute positively to organisational goals.

What you bring:

• Demonstrated oral communication skills with proven ability to liaise professionally with internal and external stakeholders while building productive working relationships.
• Experience managing multi-line or call-transfer systems with high-volume phone enquiries; able to prioritise calls efficiently according to established protocols.
• Background in clerical or administrative roles preferably within business or small-team environments where collaboration is key.
• Proficiency in standard office technologies including word processing software (such as Microsoft Word), spreadsheets (like Excel), databases (such as Access), plus other commonly used business applications.
• Professionalism marked by confidentiality, discretion, tactfulness; initiative-taking behaviour combined with sound judgement across varied situations.
• Organisational skills paired with effective time-management abilities; capable of meeting deadlines independently while remaining committed to communal workplace practices.
• Dependability demonstrated through consistent attendance and willingness to co-operate with colleagues on shared tasks.
• Previous experience in receptionist or front-of-house roles is desirable but not mandatory; openness to learning is highly valued.
• Ability to provide basic IT support including resolving login issues or printer problems; comfortable setting up new user accounts or escalating technical requests when needed.
• Commitment to teamwork shown through collaborative attitude towards supporting different departments.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Madeline Wyld on 61 7 3032 2213 for a confidential discussion.