End User Support Lead

Our client, a global financial services leader, is seeking an experienced IT Support & End-User Services Lead to manage and strengthen their corporate IT support environment in Sydney. This is an exciting leadership role for someone who enjoys guiding a skilled team while staying closely involved with technology.

About the Company

Our client is a leading global financial services organisation that combines scientific rigor, innovation, and collaboration to drive sophisticated market strategies. Their culture is intellectually driven and highly collaborative, bringing together research, engineering, and trading expertise to solve complex problems and deliver impactful solutions. Leveraging advanced quantitative research, machine learning, and cutting-edge technology, the organisation thrives at the intersection of market insight and innovation.

Key Responsibilities

• Lead and mentor a local IT support team, maintaining high standards of technical support and customer service.

• Oversee the delivery, stability, and continuous improvement of the organisation’s end-user computing environment.

• Collaborate with APAC and global teams to implement infrastructure projects, upgrades, and regional solutions.

• Guide engineers supporting Windows desktop environments, core infrastructure services, and identity & access tools.

• Manage directory platforms, endpoint configuration, name-resolution services, and collaboration systems.

• Support operational excellence across hardware and networking fundamentals, including occasional rack-and-stack or cabling tasks.

• Drive best practices in security, routing, segmentation, and overall infrastructure reliability.

About You

• Strong experience supporting and optimising modern Windows desktop environments.

• Solid understanding of enterprise identity and access management tools.

• Familiarity with core infrastructure services - directory platforms, endpoint configuration, name resolution, and related components.

• Proficiency with widely used productivity and collaboration suites (e.g., Microsoft 365 or comparable environments).

• Foundational knowledge of networking fundamentals including routing, segmentation, and security controls.

• Bonus points for experience with data-centre hardware tasks such as rack-and-stack, cabling, or similar hands-on work.

• Proven leadership or team-lead experience in a high-performance, fast-paced technical environment.

• Strong communication skills and a customer-focused, problem-solving mindset.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Chane Prasongdee on 02 8289 3118 for a confidential discussion.