IT Support Lead

This is a unique opportunity for you to step into a pivotal leadership role, guiding a small group of dedicated IT support professionals while shaping the future of operational excellence and service quality. The organisation is renowned for its commitment to reliability, innovation, and collaboration, delivering measurable outcomes for clients across defence, transport, energy, and resources sectors.

As IT Support Lead, you will be empowered to foster a culture of teamwork and continuous improvement, driving process enhancements and mentoring your team to achieve collective success. With flexible working opportunities across two central locations in Adelaide, this position offers the chance to make a meaningful impact on both business continuity and technological advancement within a supportive environment that values professional growth and knowledge sharing.


What you will do:

As an IT Support Lead based in Adelaide, you will play an instrumental role in developing robust support strategies that underpin the stability of critical infrastructure. Your day-to-day activities will involve:

• Deliver advanced technical support for systems, networks, operating systems, and applications by resolving complex issues efficiently and maintaining high standards of service quality.
• Lead and manage a small IT support team by allocating tasks effectively, monitoring performance metrics, and nurturing professional growth through ongoing mentorship.
• Develop and refine support procedures while maintaining comprehensive self-service knowledge base content to enhance user experience and streamline service delivery.
• Oversee infrastructure maintenance activities to ensure compliance with stringent security protocols and operational standards across all platforms.
• Support integration, migration, and deployment activities for various projects by coordinating resources and collaborating with cross-functional teams.
• Manage user accounts, access controls, and group memberships within third-party systems as well as Microsoft platforms including Microsoft 365 and Azure Active Directory/Entra.
• Coordinate on boarding and off boarding processes alongside hardware management responsibilities to guarantee smooth transitions for new starters and leavers.
• Troubleshoot Windows and Linux operating systems as well as enterprise-level IT service requests using JIRA IT Service Management ticketing system.
• Foster strong relationships throughout the organisation by proactively addressing IT needs and challenges through effective communication and stakeholder engagement.
• Promote a culture of collaboration, innovation, and continuous improvement within the team by encouraging knowledge sharing and supporting professional development.

What you bring:

• Eligibility to obtain NV1 Security Clearance.
• Bachelor’s degree in information technology, computer science or a related discipline provides the foundational knowledge necessary for success.
• Demonstrated experience in technical IT support roles equips you with practical skills for resolving complex technical challenges.
• Ability to implement best practices in IT support operations contributes to consistent service quality improvements.
• Effective time management combined with excellent organisational skills allows you to balance competing priorities within a busy support environment.
• Strong analytical thinking abilities enable you to diagnose problems accurately while proposing thoughtful solutions.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Brayden Mackay on 08 8216 3534 for a confidential discussion.