Connectivity Technician (NOC & DC)

A leading digital infrastructure provider is seeking a Connectivity Technician to join their Sydney team. This full-time role blends NOC operations with Data Centre Smart Hands support, maintaining network and customer connectivity. You’ll monitor, troubleshoot, and resolve incidents while ensuring reliable service delivery and a seamless customer experience in a collaborative, growth-focused environment.

Why join:

• Gain exposure to both NOC operations and hands-on data centre work for diverse technical experience.
• Work with a supportive global team that values learning and professional development.
• Be part of an organisation that prioritises safety, compliance, and work–life balance.

What you’ll do:

• Monitor and troubleshoot network and data centre connectivity services, identifying and resolving incidents in real time.
• Act as the first/second-level point of contact for customer and vendor escalations.
• Support provisioning and service delivery, coordinating with engineering and field teams.
• Perform Smart Hands tasks - racking, cabling, patching, labelling, and decommissioning.
• Maintain asset records, documentation, and shift handovers in line with SLA requirements.
• Provide on-site diagnostics, hands-and-eyes support, and ensure operational compliance.

What you bring:

• 2+ years’ experience in NOC, telecommunications, or data centre support.
• Knowledge of IP networking (Cisco/Juniper) and optical transmission systems (DWDM/SDH).
• Practical experience with structured cabling, fibre/copper installation, and physical layer testing (ODF/MMR).
• Familiarity with network monitoring tools, ITSM systems (ServiceNow/Jira), and server hardware.
• Exposure to colocation facilities (e.g., Equinix, NTT) and submarine network environments is highly beneficial.
• Relevant qualifications in Telecommunications, IT, or Electronics, with certifications such as CCNA, Network+, or CDCTP well regarded.
• Strong troubleshooting, documentation, and communication skills with a willingness to work rotating 24×7 shifts.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Cody Berry on 02 8289 3123 for a confidential discussion.