Analyst

Your day-to-day activities will involve acting as the trusted liaison between clients, offshore branches, and internal teams on all matters related to documentation. You will be responsible for handling diverse requests ranging from account maintenance to complex document interpretation while ensuring every process aligns with global standards.

What you will do:

• Serve as the primary point of contact for clients and offshore branches regarding all documentary matters, ensuring queries are addressed promptly and accurately.
• Manage a wide range of client documentation requests including account maintenance tasks such as Electronic Payment Signatory set ups, as well as additions or removals for signatories.
• Demonstrate comprehensive knowledge of company documentation requirements including Board Resolutions, Certificates of Incumbency, and Company Extracts to support client needs effectively.
• Interpret complex global documentation requirements and implement appropriate actions to ensure compliance with both internal policies and external regulations.
• Build strong relationships with clients by understanding their documentary needs and providing tailored support throughout their projects.
• Negotiate constructively with both internal teams and external clients to facilitate swift completion of deliverables while maintaining high standards of service.
• Partner closely with local and regional stakeholders to execute strategies that align with broader business objectives and enhance overall client satisfaction.
• Maintain rigorous discipline in case management by logging, tracking, and reporting all client requests in a timely manner using established systems.
• Adhere strictly to all internal and external Service Level Agreements (SLAs), ensuring consistent delivery against agreed timelines and quality benchmarks.
• Collaborate seamlessly with Product, Operations, Technology, Compliance, Sales, and Implementation teams to drive initiatives that support the wider franchise agenda.

What you bring:

In this Custody Service Officer Payments role, your background in banking or financial services equips you with the practical knowledge needed for managing intricate documentation processes. Your attention to detail ensures accuracy when interpreting regulatory requirements or preparing critical documents. Interpersonal sensitivity allows you to connect authentically with clients from diverse backgrounds while supporting their ongoing projects. You bring an empathetic mindset that values teamwork—working together with colleagues across departments comes naturally as you strive towards shared objectives. Your disciplined approach means every request is handled methodically from start to finish; nothing falls through the cracks under your watchful eye. Above all else, your dedication to upholding service standards reflects your personal commitment to reliability—a trait highly valued by both clients and colleagues alike.

• Proven experience in a similar role within the banking or financial services industry is essential for success in this position.
• Comprehensive understanding of company documentation processes including Board Resolutions, Certificates of Incumbency, and Company Extracts is required.
• Demonstrated ability to interpret global documentation requirements accurately and apply them within operational frameworks.
• Excellent problem-solving skills are necessary for comprehending complex client needs and responding efficiently under time constraints.
• Strong relationship-building abilities enable you to support clients effectively throughout their projects while fostering trust.
• Effective negotiation skills are vital when working with both internal colleagues and external clients to achieve mutually beneficial outcomes swiftly.
• Experience collaborating with stakeholders at various organisational levels helps drive strategies that support overarching business goals.
• Disciplined approach to case management—including logging, tracking, and reporting—is crucial for maintaining transparency and accountability.
• Commitment to adhering strictly to all internal and external SLAs ensures consistent delivery of high-quality service outcomes.
• Ability to collaborate productively across multiple teams such as Product Management, Operations, Technology, Compliance, Sales, and Implementation.

What sets this company apart:

This organisation stands out as one of the most trusted names in global banking and investor services—serving some of the world’s most influential corporations, governments, and institutions across more than 100 countries. Their enduring reputation is built on an unwavering commitment to delivering world-class service experiences tailored precisely to each client’s needs. Employees benefit from being part of a supportive network where knowledge sharing is encouraged at every level; professional growth is not just supported but actively championed through training opportunities and mentorship programmes. The company’s inclusive culture fosters collaboration among talented individuals who share a passion for excellence—making it an ideal environment for those who value teamwork as much as achievement. With access to flexible working opportunities designed around employee wellbeing—and exposure to high-profile projects that shape industry standards—you can look forward to making meaningful contributions while advancing your own career journey within this respected institution.

What's next:

If you are ready to take your career further by joining a team committed to service excellence on a global scale, this is your moment—apply now!

Apply today by clicking on the link provided; seize this opportunity to become part of an organisation where your skills make a real difference.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Maggie Bartley on +61 2 8289 3147 or maggie.bartley@robertwalters.com.au for a confidential discussion.