Volume recruitment

When you need to build a team fast, without compromising quality, our volume hiring specialists deliver high-performing talent at scale, across Melbourne, Sydney, Brisbane, Adelaide and Perth.

Mobilise a team of professionals today

When you need to scale your workforce fast, our volume hiring specialists deliver structured, data-led recruitment solutions built for consistency and scale. With national reach, deep industry expertise and proven delivery models, we ensure every hire aligns with your standards for capability, culture and performance.

We support high-volume recruitment across call centre, customer service, operations, administration, sales support, large project environments and more. Whether you’re growing a team of 20 or deploying 500 new hires nationwide, we build the teams that help your organisation thrive through high demand, rapid change and sustained growth.

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Tailored solutions for your business

Your customer operation is unique, and your hiring strategy should be too. Instead of a generic volume recruitment approach, we design bespoke hiring solutions aligned to your service model, skill requirements, and growth goals.

Our tailored approach includes:

Custom-built hiring frameworks
Advanced technology and AI engagement tools
Comprehensive screening and behavioural assessments
Purpose-designed assessment centres
Streamlined onboarding and payroll solutions
A full candidate care and retention program

We can also work onsite within your operation, observing team dynamics, understanding customer flows, and building a hiring process that mirrors the realities of your environment.

Tell us your volume hiring needs

Why leading brands choose us

Access to top talent

We manage sourcing, screening, interviews, video profiles, and offer support - ensuring a seamless, positive experience for both candidates and hiring teams.

Our AI chatbot recruiter actively engages passive talent to keep your pipeline full.
Custom-built assessment centres

We co-design large-scale assessment centres with Organisational Development specialists, tailored to your selection criteria and customer service environment.
Agile, tech-enabled solutions

From digital information packs to workspace flexibility, we deliver a smooth recruitment experience onsite or remotely.
Clear reporting & insights

We provide structured assessments, detailed recommendations, and rapid shortlist delivery -accelerating your hiring decisions.

Skills testing & capability assessments

Role-specific assessments for customer service, telephone handling, sales, problem-solving, data entry and more.
Comprehensive vetting & assurance

We guarantee every candidate meets 100% of your organisation's standards before their first day.

From digital right-to-work checks and reference-checking, we facilitate swift and precise evaluations.
Streamlined onboarding & payroll

Our cloud-based onboarding platform enables fast onboarding, digital timesheets, approvals and compliance management.
Contractor care & wellbeing

We support your contingent workforce with financial, mental and physical wellbeing programs, driving engagement and retention.

Your volume hiring journey

No two volume hiring projects are the same. Whether you are hiring at scale across multiple locations or need a rapid response within 24 hours, we tailor our approach to you objectives, timelines and resourcing needs.

The stages below show a full-service volume recruitment model. We can deploy individual elements, fast-track delivery, or manage the entire process end to end.

1. Strategy & planning

We work with you to define hiring goals, timelines, role profiles and the assessment approach.
2. Sourcing & attraction

Targeted advertising, database search and direct outreach ensure broad, high-quality candidate reach.
3. Screening & assessment

We review applications, conduct initial interviews and assess suitability against your key criteria.
4. Shortlisting & insights

You receive a refined shortlist supported by clear insights and selection data.
5. Interview preparation

We prepare candidates, schedule interviews and manage all communication to keep momentum high.
6. Selection & reporting

Final interviews are facilitated with structured reporting to guide confident hiring decisions.
7. Checks & assurance

Work rights, references, qualifications and other required checks are managed end-to-end.
8. Offer & onboarding

We handle offer management and onboarding support to ensure every new hire starts strong.

We are trusted partners

We work behind the scenes supporting some of Australia’s most recognisable organisations across all industries. Here's what they have to say.

"You can leave the recruitment with them and trust that they will deliver quality candidates in a timely and efficient manner. They provide both candidate and client post-placement care. Ali’s team is great to work with, and I would have no hesitation recommending them to others."

Bupa

TA Manager, Customer Channels

Client

“At Aware Super we deal with Robert Walters regularly for our volume intakes and cannot fault their service level and expertise in their area. We can trust that they will always follow our process and protocols and have no issues in them dealing directly with Hiring Managers to get quicker outcomes.

Always friendly, and nothing is ever too much trouble. They have an efficient and organised process that ensures a smooth experience and superior delivery. Highly recommend.”

Aware Super

Talent Acquisition Resource Lead

Client

“I found Ali to be responsive to our recruitment needs, in particular when it came to quick turnaround requirements and multiple roles. Ali listened, took our brief and presented candidates that met our criteria in a timely manner!

It didn’t stop there, Ali not only followed up with us to ensure that the candidates met our requirements but also engaged directly with each candidates to ensure the received the right level of candidate care. We value our relationship with Ali, as she truly is a partner to our business.”