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Accounting & finance
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Banking & financial services
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Business support
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Call centre & customer service
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Government
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Human resources
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Legal
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Marketing
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Procurement & supply chain
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Project services & transformation
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Resources & engineering
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Sales
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Technology & digital
Volume recruitment
Whether you're expanding, restructuring, or launching a new project, our volume recruitment services help you secure skilled professionals quickly and efficiently. Our Australian teams in Sydney, Melbourne, Brisbane, Perth and Adelaide blend market insight with proven assessment processes to deliver large pools of qualified candidates while maintaining quality at every stage.
Mobilise a team of professionals today
When you need to scale your workforce fast, our volume hiring specialists deliver structured, data-led recruitment solutions built for consistency and scale. With national reach, deep industry expertise and proven delivery models, we ensure every hire aligns with your standards for capability, culture and performance.
We support high-volume recruitment across call centre, customer service, operations, administration, sales support, large project environments and more. Whether you’re growing a team of 20 or deploying 500 new hires nationwide, we build the teams that help your organisation thrive through high demand, rapid change and sustained growth across Australia.
Tailored solutions for your business
Your customer operation is unique, and your hiring strategy should be too. Instead of a generic volume recruitment approach, we design bespoke hiring solutions aligned to your service model, skill requirements, and growth goals.
Our tailored approach includes:
- Custom-built hiring frameworks
- Advanced technology and AI engagement tools
- Comprehensive screening and behavioural assessments
- Purpose-designed assessment centres
- Streamlined onboarding and payroll solutions
- A full candidate care and retention program
We can also work onsite within your operation, observing team dynamics, understanding customer flows, and building a hiring process that mirrors the realities of your environment.
Why leading brands choose us
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Access to top talent
We manage sourcing, screening, interviews, video profiles, and offer support - ensuring a seamless, positive experience for both candidates and hiring teams.
Our AI chatbot recruiter actively engages passive talent to keep your pipeline full. -
Custom-built assessment centres
We co-design large-scale assessment centres with Organisational Development specialists, tailored to your selection criteria and customer service environment. -
Agile, tech-enabled solutions
From digital information packs to workspace flexibility, we deliver a smooth recruitment experience onsite or remotely. -
Clear reporting & insights
We provide structured assessments, detailed recommendations, and rapid shortlist delivery -accelerating your hiring decisions.
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Skills testing & capability assessments
Role-specific assessments for customer service, telephone handling, sales, problem-solving, data entry and more. -
Comprehensive vetting & assurance
We guarantee every candidate meets 100% of your organisation's standards before their first day.
From digital right-to-work checks and reference-checking, we facilitate swift and precise evaluations.
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Streamlined onboarding & payroll
Our cloud-based onboarding platform enables fast onboarding, digital timesheets, approvals and compliance management. -
Contractor care & wellbeing
We support your contingent workforce with financial, mental and physical wellbeing programs, driving engagement and retention.
Your volume hiring journey
No two volume hiring projects are the same. Whether you are hiring at scale across multiple locations or need a rapid response within 24 hours, we tailor our approach to you objectives, timelines and resourcing needs.
The stages below show a full-service volume recruitment model. We can deploy individual elements, fast-track delivery, or manage the entire process end to end.
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1. Strategy & planningWe work with you to define hiring goals, timelines, role profiles and the assessment approach.
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2. Sourcing & attractionTargeted advertising, database search and direct outreach ensure broad, high-quality candidate reach.
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3. Screening & assessmentWe review applications, conduct initial interviews and assess suitability against your key criteria.
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4. Shortlisting & insightsYou receive a refined shortlist supported by clear insights and selection data.
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5. Interview preparationWe prepare candidates, schedule interviews and manage all communication to keep momentum high.
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6. Selection & reportingFinal interviews are facilitated with structured reporting to guide confident hiring decisions.
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7. Checks & assuranceWork rights, references, qualifications and other required checks are managed end-to-end.
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8. Offer & onboardingWe handle offer management and onboarding support to ensure every new hire starts strong.
We are trusted partners
We work behind the scenes supporting some of Australia’s most recognisable organisations across all industries. Here's what they have to say.
"You can leave the recruitment with them and trust that they will deliver quality candidates in a timely and efficient manner. They provide both candidate and client post-placement care. Ali’s team is great to work with, and I would have no hesitation recommending them to others."
Bupa
TA Manager, Customer Channels
Client
“At Aware Super we deal with Robert Walters regularly for our volume intakes and cannot fault their service level and expertise in their area. We can trust that they will always follow our process and protocols and have no issues in them dealing directly with Hiring Managers to get quicker outcomes.
Always friendly, and nothing is ever too much trouble. They have an efficient and organised process that ensures a smooth experience and superior delivery. Highly recommend.”
Aware Super
Talent Acquisition Resource Lead
Client
“I found Ali to be responsive to our recruitment needs, in particular when it came to quick turnaround requirements and multiple roles. Ali listened, took our brief and presented candidates that met our criteria in a timely manner!
It didn’t stop there, Ali not only followed up with us to ensure that the candidates met our requirements but also engaged directly with each candidates to ensure the received the right level of candidate care. We value our relationship with Ali, as she truly is a partner to our business.”
La Trobe University
Director, Talent Acquisition & Remuneration
Client
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What we specialise in
Speak to our expert contract recruiters
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Michelle Christie
Senior Commercial Director – Australia & Senior Director Adelaide Australia
With over 20 years of recruitment experience, Michelle is the Senior Director for our South Australia and Victoria offices. She has extensive expertise in both private and public sectors, specialising in executive-level roles, including C-suite and General Managers. Michelle is renowned for her thorough understanding of the recruitment process and her ability to achieve positive outcomes for clients and candidates alike.
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Jane Lowney
Senior Director, Government, Brisbane
Jane Lowney, the Senior Director for Queensland, has 15 years of recruitment experience, specialising in executive-level project and operational leadership roles across various asset classes in Australia. She was awarded RCSA Recruiter of the Year in 2018.
Kris Viner
Senior Director, Sydney
Starting his recruitment career in 2004 at Robert Walters London, focusing on tech roles in financial services. Kris brings over 20 years’ experience across UK and Australian markets.
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Rose Guise
Senior Director, Melbourne
Rose brings over 10 years’ recruitment experience across New Zealand and Australia. She began her career in 2014 with Robert Walters Wellington, quickly progressing to Associate Director. Rose now leads our Melbourne office as Senior Director, overseeing strategic growth and client delivery across the region.
Jodie Gillespie
Senior Director, Tech & Transformation, Perth
Jodie is a tech recruitment specialist with 18 years experience, all with Robert Walters; in the West Australian market. Jodie heads up three tech businesses which recruit in specialist verticals including, Digital & Emerging Tech, Security, Infrastructure and Networking, and Projects and Transformation.
Contact us to discuss your recruitment needs
FAQ's
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What are the current trends in volume recruitment in Australia?
Volume recruitment across Australia is increasingly driven by technology adoption, skills-based hiring approaches, and enhanced candidate experience strategies. Major markets including Sydney, Melbourne, Brisbane, Perth, and Adelaide are seeing organisations prioritise efficiency and quality in their bulk hiring processes. Flexible working arrangements have become essential, with hybrid models now standard across most industries.
Companies are leveraging recruitment partners to navigate competitive talent markets, streamline their hiring processes, and access wider candidate pools. With staff turnover remaining a key driver of recruitment activity, businesses are focusing on finding the right cultural fits alongside technical skills. Successful volume recruitment now requires strategic planning, robust candidate assessment frameworks, and the ability to deliver positive experiences at scale across Australia's diverse metropolitan markets.
Speak with our volume recruitment specialists today to discover how we can streamline your bulk hiring process and deliver the right talent for your organisation.
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Why does Sydney and Melbourne have the highest demand for volume recruitment?
Melbourne and Sydney lead Australia's volume recruitment landscape due to their size, economic diversity, and concentration of major employers across multiple sectors. As the nation's largest population centres with diverse industrial bases, these cities naturally generate the greatest demand for bulk hiring.
However, Brisbane, Perth, and Adelaide are also experiencing strong volume recruitment activity driven by infrastructure development, resources sectors, and growing service industries. Metropolitan centres continue to show robust hiring activity across professional services, technology, healthcare, and operational roles. The concentration of corporate headquarters established business networks, and large talent pools in these five cities makes them focal points for organisations undertaking significant workforce expansion.
Partnering with a recruitment specialist who understands each market's unique dynamics ensures efficient, successful volume hiring outcomes. Partner with our national volume recruitment team to develop a tailored hiring strategy and access top talent in Sydney, Melbourne, and across Australia.