Ali Alpe

Manager, Call Centre & Operations

Ali Alpe is the accomplished Manager of the Call Centre & Operations division at Robert Walters. With over six years of specialised experience in customer recruitment, Ali has expertly led numerous volume hiring projects for both temporary and permanent roles, spanning from small teams to large-scale operations. Her ability to understand client needs on both strategic and detailed levels sets her apart. Ali is committed to fully grasping the nuances of each role while aligning recruitment efforts with the broader goals of her clients' businesses.

Olivia Portellos

Manager, Call Centre & Operations

Olivia joined Robert Walters with an established background in recruitment within South Australia and this is also complimented with a degree in Human Resource Management. Olivia prides herself on her commitment to providing a positive client and candidate experience, and the strong relationships this helps her to build. Olivia manages the Operations and Business Support team, specialising in accessing talent across the business support sector and has previous experience recruiting in the labour hire sector, where she recruited high volume roles, and the payroll sector where she gained knowledge of awards and enterprise agreements. 

Shaan Kelly

Manager, Call Centre & Operations

Shaan is a results-driven consultant, with a passion for motivating, inspiring, and energising others. Shaan drives individuals and teams to deliver their absolute best through regular engagement, coaching, and guidance. With over thirteen years of leadership experience in call centre operations and people management, Shaan’s industry knowledge and experience provides invaluable insight to both clients and candidates alike. Shaan’s values driven approach to candidate care and client engagement ensures positive results are achieved on a personal and commercial level.