Call Centre & Customer Service
Bespoke Call Centre & Customer Service Hiring
Call centre and customer service teams are the frontline of every business, delivering critical support and shaping customer interactions. We understand that each role in this dynamic environment brings its own challenges, from managing high call volumes to ensuring customer satisfaction.
As one of Australia’s leading call centre and customer service recruitment agencies, we specialise in the complexities of volume hiring. We connect businesses with talented professionals who excel in fast-paced, high-pressure settings.
Partner with our industry experts—many of whom have hands-on experience in call centre operations and customer service—to navigate your career journey or find the right fit for your call centre or customer service team.
The roles we specialise in
Meet your Call Centre & Customer Service experts
Victoria Kerr
HR & Business Support, Senior Manager, Sydney
Victoria brings over 8.5 years specialised recruitment experience, within the Sydney market in the Business support & Human Resources sector. Since joining the organisation in Jan 2014, Victoria has been a hands on & a dedicated recruiter who now leads both the Business support & HR divisions.
Ali Alpe
Manager, Call Centre & Operations
Ali Alpe is the accomplished Manager of the Call Centre & Operations division at Robert Walters. With over six years of specialised experience in customer recruitment, Ali has expertly led numerous volume hiring projects for both temporary and permanent roles, spanning from small teams to large-scale operations. Her ability to understand client needs on both strategic and detailed levels sets her apart. Ali is committed to fully grasping the nuances of each role while aligning recruitment efforts with the broader goals of her clients' businesses.
Olivia Portellos
Manager, Call Centre & Operations
Olivia joined Robert Walters with an established background in recruitment within South Australia and this is also complimented with a degree in Human Resource Management. Olivia prides herself on her commitment to providing a positive client and candidate experience, and the strong relationships this helps her to build. Olivia manages the Operations and Business Support team, specialising in accessing talent across the business support sector and has previous experience recruiting in the labour hire sector, where she recruited high volume roles, and the payroll sector where she gained knowledge of awards and enterprise agreements.
Emily Peck
Business Support, Consultant, Perth
Emily is an HR & Business Support Recruitment Consultant based in Perth, specialising in both contract and permanent placements. Since joining Robert Walters, she has successfully placed a wide range of roles—from entry-level to senior management—across diverse industries. Known for her ability to operate at pace without compromising on quality, Emily is committed to connecting top-tier talent with the right opportunities, ensuring lasting and effective hires.
Register your CV
Register your CV with us so we can get to know the real you.Candidate and client stories
At Robert Walters, we believe our success comes from the success of our clients and candidates. We're not just recruitment experts; we're partners in crafting your success story.
Michelle's Story
For Michelle Hok, the journey to becoming Senior Diversity and Inclusion Coordinator at Adelaide Fringe was about taking a leap of faith to explore new possibilities, balancing her strategic expertise with creative hands-on impact.
Jack's Story
Like many kiwis, Jack made the leap ‘across the ditch’ in early 2024 and was on the hunt for a new job. After moving to Australia, Jack faced the daunting task of starting his job hunt in a new and unfamiliar industry - mining.
Priyanka's Story
Priyanka Bhatnagar had a background in finance but was out of work for over six months, aiming to transition into a data-related role. Robert Walters played a pivotal role in helping her secure her dream job as a Data Analyst at Assetinsure. Below, Priyanka shares her journey.
Cora's Story
Cora Saenz’s transition into tech is a testament to resilience, passion, and the power of community. After deciding to change careers, Cora found her calling in data analytics, thanks to the She Codes program, which gave her the skills, confidence, and network to thrive in the tech industry.
Anderson's Story
“From preparing me for the initial interview, to inviting me to a Robert Walters networking event a year after I relocated to Sydney, Paolo and Ben connected with me on a really personal level. The Vivid lights at their networking event was the cherry on top!"
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