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Call Centre & Customer Service
As one of the leading call centre, customer service recruitment agencies in Australia, we connect businesses with exceptional talent across Melbourne, Sydney, Adelaide, Brisbane and Perth.
Bespoke Call Centre & Customer Service Hiring
Your call centre and customer service teams are the frontline of your brand - supporting customers, resolving issues, and creating meaningful experiences at scale. Finding people who can thrive in high-volume, fast-paced environments is critical.
As one of Australia’s leading call centre and customer service recruitment agencies, we specialise in hiring across temporary, contract, and permanent roles. Our consultants bring hands-on industry expertise, deep talent networks, and technology-driven processes to help you secure high-performing teams, quickly and confidently.
We support everything from single placements through to volume hiring and ongoing workforce builds, and partner closely with leaders to ensure every hire performs from day one.
The roles we specialise in
Large-scale hiring, delivered with speed and precision
Speak with our Volume Hiring specialists to design a solution aligned to your call centre & customer service workforce goals.
Why people choose us
Organisations and candidates trust us because we understand the pace, pressure and precision required in call centre and operational environments, and deliver high-quality outcomes with consistency, care and speed.
What sets us apart:
- Specialists in call centre & operations roles
- Faster access to high-quality talent and job opportunities
- Consistent national delivery across all major hubs
- Clear guidance and communication at every stage
- Flexible hiring solutions for single roles through to full team builds
We are trusted partners
Take a look at how we’ve helped our clients solve hiring challenges and build strong teams.
"You can leave the recruitment with them and trust that they will deliver quality candidates in a timely and efficient manner. They provide both candidate and client post-placement care. Ali’s team is great to work with, and I would have no hesitation recommending them to others."
Bupa
TA Manager, Customer Channels
Client
“At Aware Super we deal with Robert Walters regularly for our volume intakes and cannot fault their service level and expertise in their area. We can trust that they will always follow our process and protocols and have no issues in them dealing directly with Hiring Managers to get quicker outcomes.
Always friendly, and nothing is ever too much trouble. They have an efficient and organised process that ensures a smooth experience and superior delivery. Highly recommend.”
Aware Super
Talent Acquisition Resource Lead
Client
“I found Ali to be responsive to our recruitment needs, in particular when it came to quick turnaround requirements and multiple roles. Ali listened, took our brief and presented candidates that met our criteria in a timely manner!
It didn’t stop there, Ali not only followed up with us to ensure that the candidates met our requirements but also engaged directly with each candidates to ensure the received the right level of candidate care. We value our relationship with Ali, as she truly is a partner to our business.”
La Trobe University
Director, Talent Acquisition & Remuneration
Client
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National delivery team
With specialist call centre and customer service recruiters across Australia’s major hubs, you gain nationwide process consistency, faster access to pre-qualified talent, centralised communication, and the ability to scale quickly for peak periods or large projects.
This integrated approach ensures seamless delivery and confidence that every site is supported by the same high-performing team.
Meet your Call Centre & Customer Service experts
Olivia Portellos
Manager, HR, Business Support & Operations, Adelaide
Olivia joined Robert Walters with an established background in recruitment within South Australia and this is also complimented with a degree in Human Resource Management. Olivia prides herself on her commitment to providing a positive client and candidate experience, and the strong relationships this helps her to build. Olivia manages the Operations and Business Support team, specialising in accessing talent across the business support sector and has previous experience recruiting in the labour hire sector, where she recruited high volume roles, and the payroll sector where she gained knowledge of awards and enterprise agreements.
Christine Iannarella
Associate Director, Call Centre & Operations, Brisbane
Christine has over 24 years of experience in customer sales, service, and management across multiple industries. She is a dedicated leader, focused on cultivating positive workplace cultures, nurturing talent, and driving measurable business results.
Ali Alpe
Senior Manager, Call Centre & Operations, Melbourne
Ali has over six years of specialised experience in customer recruitment, leading volume hiring projects for temporary and permanent roles across small and large teams. She excels at understanding client needs and aligning recruitment efforts with broader business goals.
Jasmin Tucker
Consultant, Business Support & HR, Sydney
Jasmin is a recruitment specialist with over two years’ experience across the UK and Australian markets, now based in Sydney. She has built a strong, highly engaged network within the Business Support sector, enabling her to access hidden talent and deliver quickly. Known for her agility, precision and personal touch, Jasmin provides fast, reliable and thoughtful hiring solutions.
Secure top talent for your next hire
Let us connect you with the talent that can take your business forward.Our track record
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43k
Professionals we help start their next chapter
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85%
Of professionals refer us to a friend
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11k
Organisations who we help acquire talent
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90%
Of organisations recruit more than one role through us
Contact us to discuss your recruitment needs
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