Call Centre & Customer Service
Bespoke Call Centre & Customer Service Hiring
Call centre and customer service teams are the frontline of every business, delivering critical support and shaping customer interactions. We understand that each role in this dynamic environment brings its own challenges, from managing high call volumes to ensuring customer satisfaction.
As one of Australia’s leading call centre and customer service recruitment agencies, we specialise in the complexities of volume hiring. We connect businesses with talented professionals who excel in fast-paced, high-pressure settings.
Partner with our industry experts—many of whom have hands-on experience in call centre operations and customer service—to navigate your career journey or find the right fit for your call centre or customer service team.
The roles we specialise in
Meet your Call Centre & Customer Service experts
Christine Iannarella
Associate Director, Corporate Services, Brisbane
Christine is an accomplished professional with over 24 years of experience spanning customer sales, service, and management across various industries. Her career is marked by a passion for personal growth and a steadfast commitment to delivering measurable business results. As a dedicated leader, Christine excels in cultivating positive workplace cultures and nurturing talent, consistently achieving and surpassing commercial objectives.
Ali Alpe
Manager, Call Centre & Operations
Ali Alpe is the accomplished Manager of the Call Centre & Operations division at Robert Walters. With over six years of specialised experience in customer recruitment, Ali has expertly led numerous volume hiring projects for both temporary and permanent roles, spanning from small teams to large-scale operations. Her ability to understand client needs on both strategic and detailed levels sets her apart. Ali is committed to fully grasping the nuances of each role while aligning recruitment efforts with the broader goals of her clients' businesses.
Olivia Portellos
Manager, Call Centre & Operations
Olivia joined Robert Walters with an established background in recruitment within South Australia and this is also complimented with a degree in Human Resource Management. Olivia prides herself on her commitment to providing a positive client and candidate experience, and the strong relationships this helps her to build. Olivia manages the Operations and Business Support team, specialising in accessing talent across the business support sector and has previous experience recruiting in the labour hire sector, where she recruited high volume roles, and the payroll sector where she gained knowledge of awards and enterprise agreements.
Shaan Kelly
Manager, Call Centre & Operations
Shaan is a results-driven consultant, with a passion for motivating, inspiring, and energising others. Shaan drives individuals and teams to deliver their absolute best through regular engagement, coaching, and guidance. With over thirteen years of leadership experience in call centre operations and people management, Shaan’s industry knowledge and experience provides invaluable insight to both clients and candidates alike. Shaan’s values driven approach to candidate care and client engagement ensures positive results are achieved on a personal and commercial level.
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Discover how Jack launched his Procurement career in Australia's mining industry, thanks to Sabrina from Robert Walters Perth.
Read about how Joe from Robert Walters Sydney helped Priyanka transition from finance to her dream role in data analytics.
Read about Kirrilee Hay’s journey back to the events industry, where her passion for major festivals led her to Adelaide Fringe.
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