Customer Service Consultant

This role offers you the chance to be at the heart of community engagement, supporting customers and ensuring their concerns are addressed with care and efficiency. If you are looking for a position that values empathy, teamwork, and the opportunity to positively impact your local community, this is an excellent opportunity to develop your skills in a supportive environment.

What you'll do:

Your day-to-day activities will centre around responding to inbound calls from members of the public who require assistance or clarification regarding council services.

With each interaction, you will provide thoughtful guidance, ensuring that every individual feels valued and understood.

• Respond promptly and courteously to inbound telephone enquiries
• Accurately record details of each call using internal systems, maintaining up-to-date records
• Process data related to customer enquiries efficiently
• Collaborate closely with colleagues across different teams to resolve complex issues
• Support continuous improvement by providing feedback on common issues raised by customers

What you bring:

The ideal candidate for the Customer Service Consultant role will bring strong communication skills, a positive attitude, and a robust work ethic. Experience in a call centre environment would be beneficial but is not essential as full training will be provided.

• Experience working in a customer-based role is essential (Retail, Hospitality or Call Centre)
• Experience in a call centre environment is beneficial but not essential
• Strong communication skills
• Positive attitude
• Ability to adhere strictly to all relevant laws, regulations, and company policies.
• Commitment to providing excellent customer service

What sets this company apart:

This organisation stands out for its unwavering commitment to serving the local community through responsive support services that prioritise empathy, respect, and inclusivity.

What's next:

Ready for an exciting new challenge? Apply today by clicking on the link!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.